On day 6, of our trip last week was DD's birthday. Had ressies for lunch at CRT so we took our time going to MK. CRT was great, totally worth it for DD. Next, we had to be at Epcot by 4 for DH's Divequest. He loved it!! If you have a scuba diver in the family he/she will love it. However, this is where it gets interesting...
While DH was diving my MIL and I asked a cast member a question. The CM took a liking to DD and took us to the Seas (where we were going) and turns out she was a dream team member. She was going to get us on the Nemo ride and jump the line but the ride was down and she spent over an hour hanging out with us. I was hoping for fastpasses or something, but no luck. DD was enjoying talking to her. Anyway, we were with her and got on the escalator. We were just standing there and the escalator started to eat DD's shoe. I pulled DD's foot out of her shoe and smoke started coming out and plastic was flying and the dream team member pulled the shoe out. Thankfully, DD wasn't hurt, but her shoe was mangled. When we got to the bottom she had us go into turtle talk with crush and had DD do the introduction. She said she would come back with something to fix the shoe problem. After the show she came back and gave me a certificate for $25. At the time I said thank-you and we left. However, the fine print said it was "towards crocs or flip flops."
I had the certificate and we found DH. We told him all about it and showed him the mangled shoe. As we were leaving Epcot, I told DD to pick out a nice Minnie Doll. I was going to use the certificate for the doll since DD doesn't like crocs or flip flops. We went to the store and they said no. We headed over to guest relations and they were like that's all you're getting. I tried to explain that what they gave me didn't even replace what was now gone. Just then the dream team member we were with popped out, but it was too late at night for anyone to really help us. I was livid! I wasn't looking for anything crazy. I would've eaten the cost of the shoe, since they had nothing for her to wear, to get her a doll she wanted. Not to mention, $25 doesn't even cover the cost of the nikey's the escalator ate, and it wasn't even enough to cover crocks! It would've cost me $10 if she wanted crocks. Anyway, there was nothing I could do that night so the next morning I went to WL concierge and told them what happened, I even showed them the shoe and they said go to the store, pick out the biggest Minnie and they would take care of it. They did. DD got her Minnie, but was without sneaks the rest of the week. Our magical moment with the dream team was definitely ruined...
While DH was diving my MIL and I asked a cast member a question. The CM took a liking to DD and took us to the Seas (where we were going) and turns out she was a dream team member. She was going to get us on the Nemo ride and jump the line but the ride was down and she spent over an hour hanging out with us. I was hoping for fastpasses or something, but no luck. DD was enjoying talking to her. Anyway, we were with her and got on the escalator. We were just standing there and the escalator started to eat DD's shoe. I pulled DD's foot out of her shoe and smoke started coming out and plastic was flying and the dream team member pulled the shoe out. Thankfully, DD wasn't hurt, but her shoe was mangled. When we got to the bottom she had us go into turtle talk with crush and had DD do the introduction. She said she would come back with something to fix the shoe problem. After the show she came back and gave me a certificate for $25. At the time I said thank-you and we left. However, the fine print said it was "towards crocs or flip flops."
I had the certificate and we found DH. We told him all about it and showed him the mangled shoe. As we were leaving Epcot, I told DD to pick out a nice Minnie Doll. I was going to use the certificate for the doll since DD doesn't like crocs or flip flops. We went to the store and they said no. We headed over to guest relations and they were like that's all you're getting. I tried to explain that what they gave me didn't even replace what was now gone. Just then the dream team member we were with popped out, but it was too late at night for anyone to really help us. I was livid! I wasn't looking for anything crazy. I would've eaten the cost of the shoe, since they had nothing for her to wear, to get her a doll she wanted. Not to mention, $25 doesn't even cover the cost of the nikey's the escalator ate, and it wasn't even enough to cover crocks! It would've cost me $10 if she wanted crocks. Anyway, there was nothing I could do that night so the next morning I went to WL concierge and told them what happened, I even showed them the shoe and they said go to the store, pick out the biggest Minnie and they would take care of it. They did. DD got her Minnie, but was without sneaks the rest of the week. Our magical moment with the dream team was definitely ruined...