1) Many people have said, a lot of people don't even realize this campaign is going on. So, why have it?
I'm not trying to be rude, so please don't take it as such, but that kind of reasoning is rather illogical. No matter what campaign Disney does, there will always be
someone who isn't aware of what's going on. So then why not take the reasoning to the extreme and say to heck with ANY campaign. After all, why have it if there's someone out there who doesn't know it's going on? Just because someone isn't aware of a campaign doesn't mean that it shouldn't exist.
2) The few who knows fall into two categories - the ones who know going to Disney is THE magic in itself and the ones who feel that they're robbed if they don't get the "free stuff".
Where are we getting the numbers that only a "few people" know? For all we know, the majority of people do know.
So, why alienate your clients, idiots and non-idiots alike? They all have wallets and they all feed the Mouse.
Disney isn't alienating anyone. The people are doing it to themselves. Right now The
Disney Store is running a sweepstakes for a trip to WDW and DL. We've had several people enter since the sweepstakes began. Should DIsney be blamed for "alienation" if the guests from our store don't win? After all, they walked into our store and were made aware of the sweepstakes (since the entry box is at our registers, we have a sign right by our tickets announcing the sweepstakes, and we have flyers we put into our bags that talk about the sweepstakes). Or do we take it for what it's worth: simply a chance to win? This isn't Disney alienating anyone. You've even agreed with us that people have only themselves to blame if they expect to win. If you agree to that, then you also must take that to its logical conclusion...that Disney isn't alienating anyone when people create their own disappointment. If we're going to talk about alienation, then we should discuss things that are outside of this campaign: alienating children for having height restrictions, alienating pregnant women or those with health issues, or brunettes & blondes for pirates shouting out "we want the redhead!" (I don't feel alienated there...I AM a redhead
). Of course those are silly examples, but I'm just making a point that anyone can feel "alienated" about anything, but that doesn't mean that it's Disney's fault or that the campaign isn't effective. It clearly IS effective otherwise they wouldn't be seeing park attendance increase (this past quarter had a 15% increase in attendance then the same quarter last year...during the Happiest Celebration campaign).
Even before this campaign began or was even announced, there were people with a sense of entitlement..."I wasn't given a free upgrade! I wasn't given a free this or that...etc etc etc!" The campaign has nothing to do with it. Those attitudes will be there regardless of a campaign.