gottalovepluto
DIS Veteran
- Joined
- Jul 14, 2014
Yes and it has been [insert words describing frustration here] to fix. Start SMing Chase now.So my Wal-Mart gift card that I bought with my Freedom card shipped and the charge posted on Sept 5. I didn't get any bonus points. Anyone else have this issue? I purchased it on the last day (Aug 31).
-First SM (I'm assisting my parents) they wrote back and said "Dear (mom), this transaction is dated Sept 1 in our system also we cannot help you because the primary cardholder must contact us."
-I wrote back "I am (dad), the primary cardholder, our accounts are combined so the computer automatically signs my wife's name to all SMs. I still want my points."
-They wrote back "we'd be glad to help, send us a copy of the receipt because the transaction is dated Sept 1 in our system."
-I did not reply "No kidding? it's dated the transaction date I ALREADY FREAKING TOLD YOU IT WAS DATED IN YOUR SYSTEM SO HERE IS MY RECEIPT SHOWING IT WAS AUG 31" no, I wrote back nicely that the receipt was attached.
*pause as I go check the account* Success! the remaining 9x points were posted to my account even though they said it could take up to a month!