Post all SW questions concerns, etc. here...

[jadephoenixx]

Yes, I have been seeing that message for weeks, when I try to refare certain flights. The error message indicates that if assistance is required, to call Southwest. I just don't have the time to stay on hold with them, so I have not called.

You can try starting searching for a new flight. If the flight/date you want is available, cancel your existing, then use those funds to book new flight. You have the risk, however, that you cancel your flight and then can't book the new date. I would call Southwest to do this for you; there is no extra cost to do so.

Thanks. I wasn't sure if it was me or not. I don't want to risk losing my flight so I'll call them tonight

 

[scrappinginontario]

Yes, I have been seeing that message for weeks, when I try to refare certain flights. The error message indicates that if assistance is required, to call Southwest. I just don't have the time to stay on hold with them, so I have not called.

You can try starting searching for a new flight. If the flight/date you want is available, cancel your existing, then use those funds to book new flight. You have the risk, however, that you cancel your flight and then can't book the new date. I would call Southwest to do this for you; there is no extra cost to do so.

Also, OP would also lose any fees paid for EBCI if they cancel their original flight.

SW has an option to request a call back so there is no need to sit on hold with them. I've used this option often and it works perfectly!

 

[wdwcoltsfan]

I was just looking at my mobile boarding pass for in the morning and there was an alert that said one of our flights could be adversely affected by weather, etc and Southwest is offering changes at no charge for the next 14 days. I called to see what this was about and the lady I spoke with said they are letting people switch off the MAX8 to another flight. This would have been for our flight tomorrow and our return flight on 3/20(we aren't on that aircraft). She said they have been inundated with calls from people wanting to know what type of aircraft their flight was and if they could change.

 

[NYCgrrl]

I was just looking at my mobile boarding pass for in the morning and there was an alert that said one of our flights could be adversely affected by weather, etc and Southwest is offering changes at no charge for the next 14 days. I called to see what this was about and the lady I spoke with said they are letting people switch off the MAX8 to another flight. This would have been for our flight tomorrow and our return flight on 3/20(we aren't on that aircraft). She said they have been inundated with calls from people wanting to know what type of aircraft their flight was and if they could change.

Some airlines are removing the 737 MAX 8 from their fleet for the time being; some airlines are not.

An up to date article on what US airlines are doing and how to get info about options:

https://www.nytimes.com/2019/03/11/...tion=click&module=Top Stories&pgtype=Homepage

 

[shoreward]

@SouthwestAir tweeted:

We're hearing from Customers asking if their flight will be operated by the Boeing 737 MAX 8. Our Customer Relations Team is responding to these folks individually, emphasizing our friendly no-change fee policy. That said, we remain confident in the Safety of our fleet.

 

[mom2elle]

For the new schedule being released tomorrow - does it go live at 6am or 7am? I can’t remember!

 

[shoreward]

For the new schedule being released tomorrow - does it go live at 6am or 7am? I can’t remember!

Schedule extension is Thursday; it's usually between about 6:00-7:30 ET.

On March 14, 2019 we will open our schedule for sale through November 2, 2019. This date is subject to change! Please check back frequently.

 

[scrappinginontario]

For the new schedule being released tomorrow - does it go live at 6am or 7am? I can’t remember!

There isn't a set time. I've had our flights released as late as 8:30 EST. Just keep checking and refreshing as they don't seem to make everything live at the same time.

Also, I just checked and the SW website is still saying the new flights will be released Thursday, not tomorrow.

 

[shoreward]

President Trump just grounded all 737 MAX aircraft.

https://www.cnn.com/world/live-news/boeing-737-max-8-ethiopia-airlines-crash/index.html

 

[NYCgrrl]

President Trump just grounded all 737 MAX aircraft.

Actually I believe Canada's transport minister grounded the plane, domestically and internationally.

ETA: A little later the President over ruled the FAA and did the same.
At this point the vast majority of the world's countries with this type of plane in their fleet have grounded them.

 

[Iowamomof4]

I'm relieved. We were scheduled to return home on one in May.

 

[shoreward]

All Southwest 737 MAX8 aircraft in the air are allowed to complete flight in progress. At that point, the aircraft are grounded by President Trump's order. I feel sorry for all of the Southwest employees who now have to deal with all of those stranded pax!

 

[need2travel]

Ok, I know I'm an idiot but here goes: we are flying SW in April on a 737-800. Is that the same plane as a 737-Max8? Thanks!!

 

[NYCgrrl]

Ok, I know I'm an idiot but here goes: we are flying SW in April on a 737-800. Is that the same plane as a 737-Max8? Thanks!!

Similar planes but NOT banned and hasn't been any discussion of it. Trust me, I have nooo idea what kind of Amtrak car model I'll next take. There are just some things we all take for granted - until we shouldn't

 

[need2travel]

Thanks NYCgrrl!

 

[GPC0321]

Ok, I know I'm an idiot but here goes: we are flying SW in April on a 737-800. Is that the same plane as a 737-Max8? Thanks!!

There seem to be three types of 737 in the SW fleet: 737-700, 737-800, and 737-MAX8.

 

[DLgal]

Ok, I know I'm an idiot but here goes: we are flying SW in April on a 737-800. Is that the same plane as a 737-Max8? Thanks!!

No. All the Max planes have MAX, followed by a number: Max8, Max9, Max10.

737 followed by just a number is a different plane, with different engines, and different software.

 

[Iowamomof4]

Oh goodness, I see my flight that was supposed to be on a Max8 is currently showing "sold out" across the board. I sure hope they find a plane to replace that flight and don't just cancel it outright!

Have any of you received communication from SW yet?

 

[georgina]

DH is flying tomorrow. Not sure what type of plane it was scheduled but his flight status is showing on time on the SW website.

SW has also changed its new schedule release date to Monday the 18th.

 

[Livelovedance]

SW has also changed its new schedule release date to Monday the 18th.

Thank you for posting this! I've been checking the date fairly regularly, but because it was supposed to be tomorrow I wouldn't have checked again!