they were refunding them for canceled reservations as of that email Terry sent on the 24th of AprilI thought they said OTU points would not be refunded
they were refunding them for canceled reservations as of that email Terry sent on the 24th of April
The resorts are not open yet June 11th, that is the difference. I had the same issue with mine, before the parks open, but after the resort opens. They would not refund, but they did re-allocate to my September reservation and gave those points back.Just wanted to add that I called this morning to cancel a June 11 reservation that had one time use points. They were refunded with absolutely no questions! I didn’t even have to ask!
The resorts are not open yet June 11th, that is the difference. I had the same issue with mine, before the parks open, but after the resort opens. They would not refund, but they did re-allocate to my September reservation and gave those points back.
They refunded my OTU points back to my debit card. I had purchased 20 or our May 23-29 trip at CCNo.... I cancelled June 29 - July 3 last week and they would not refund my OTU points. I hope you have better luck..I left them and hope to call back and get them refunded.
Edit: please report back your experience if you don't mind.
We have also had points stolen (147 in our case).... and there is another option: RENT THEM OUT. This Site DOES have a very good DVC Rental area.Just an update - I emailed MS since I can’t get through on the phone. They responded - they won’t reallocate the OTU points from my July 5-11 trip to an existing reservation booked at 11 months. They didn’t offer to refund them.
Looks like I have to use or lose them.
I was tentatively planning on taking DD3 in early March, just me and her. Other option is Memorial Day, though that’s right at the end of the use year. Ugh. I was wanting to use them on a standard Jambo studio, so the upside is I should be able to apply them at the 7 month mark.
So the email from DVC said call to use the OTU points. But every time I call I get a busy signal.
It's frustrating. I might be able to use them on an existing reservation that is now in the 7 month mark, but since I can only adjust them on the phone, I have to get through. If I wait, availability might be gone. I don't mind the rules, but really, DVC, I've got to be able to CALL YOU.
(End rant).
A little over a week ago I called to cancel an early August reservation that had OTU points in it. Without me asking, the CM offered to reallocate them into my December value studio which was booked right at the 11 month mark. I was surprised, too, but very pleased. It's all just "luck of the draw" when you call MS.I am so sorry. If the reservation was not booked at 7 months or less you can’t swap OTU into it.
A little over a week ago I called to cancel an early August reservation that had OTU points in it. Without me asking, the CM offered to reallocate them into my December value studio which was booked right at the 11 month mark. I was surprised, too, but very pleased. It's all just "luck of the draw" when you call MS.