Closing Time!!

[Lorana]

I’m still waiting. I feel like I should at least have this new contract on my membership by now. It’s frustrating that you can’t call in and speak to anyone because you just get a message saying to email them which they don’t reply to.

I agree, this is ridiculous! I'm an existing member and object to DVC taking my dues money but not properly staffing their office. The problem is we have no representation. I'm over 100 days out with no end in sight and no one to complain to.

I was just going to come over to post here about how I clearly don’t handle well this “nothing left to do but wait and wait and wait” part of the process (and how dangerous that is for me and addonitis! It makes me want to start looking), but saw this and have to agree. The length of time it is taking for contracts to appear and points to be added is insane. The fact that you both are still waiting just for your contracts makes me want to scream in despair, since my closings were only 15 and 2 days ago respectively...

 

[What-r-ya Goofy?]

Letting the waiting begin for my member info. My broker told be it’s taking 3-4 weeks.

Mine said the same thing. I don't think the brokers are aware of how messed up things have become over at the DVC offices.

Its been over 6 weeks since my deed was recorded and I still don't have my resale contract posted to my existing account. It sounds like it's going to be another 3-4 weeks after the contract posts for the points to be available for use. So 10 weeks, maybe, for what used to take 2-3 weeks? And don't get me started about ROFR. Everyone knows they are not buying anything back right now. Why are they dribbling people around with a 40 day review process? It's very aggravating. I despise poor customer service. Rant over (for now ).

 

[Lorana]

Mine said the same thing. I don't think the brokers are aware of how messed up things have become over at the DVC offices.

Its been over 6 weeks since my deed was recorded and I still don't have my resale contract posted to my existing account. It sounds like it's going to be another 3-4 weeks after the contract posts for the points to be available for use. So 10 weeks, maybe, for what used to take 2-3 weeks? And don't get me started about ROFR. Everyone knows they are not buying anything back right now. Why are they dribbling people around with a 40 day review process? It's very aggravating. I despise poor customer service. Rant over (for now ).

I'm also curious - and maybe I should start a separate thread - but is there any recourse for those of us who are going to lose points due to how long this process is taking? Aside from the long ROFR, Estoppel, and Closing delays, now that I'm closed, I'm entitled to my points. But by the time they put in my contract and load my points, I'll have lost the opportunity to use or deposit into RCI my 100 2019 CCV points that were part of my contract. Now, I'm admittedly just accepting these points are lost; at the same time, I'm wondering if there's anything I can do considering it's DVC's delays that are causing me to lose those points. I certainly wasn't expecting back in May that my resale contract wouldn't be loaded before 8/31.

 

[dbtex83]

I'm also curious - and maybe I should start a separate thread - but is there any recourse for those of us who are going to lose points due to how long this process is taking? Aside from the long ROFR, Estoppel, and Closing delays, now that I'm closed, I'm entitled to my points. But by the time they put in my contract and load my points, I'll have lost the opportunity to use or deposit into RCI my 100 2019 CCV points that were part of my contract. Now, I'm admittedly just accepting these points are lost; at the same time, I'm wondering if there's anything I can do considering it's DVC's delays that are causing me to lose those points. I certainly wasn't expecting back in May that my resale contract wouldn't be loaded before 8/31.

Same boat here. I closed on another contract in March and it took just 10 days for points to load, so I had no reason to think this time they still wouldn't be loaded 3-4 months into the process.
I wonder if there will be any flexibility for banking after the deadline for those who closed well before that date. Even then though, I have a stay booked with current year points that I'd like to swap out with my incoming 2019 banked points (so that I can then bank all 2020 points). But I'm not sure if they would facilitate something like that after the banking deadline.

 

[Red Dog Run]

No. It was:
BRV Resale - 43 days - Fidelity / Mason
AKL Resale #1 - 49 days - DVC by Resale / Mason
AKL Resale #2 - 40 days - DVC Store / Mason
AKL Resale #3 - 80 days - DVC Resale Market / Magic Vacation Title

Hi. I'm going through Fidelity and they are using Mason Title. Agent: Craig Washburn. What is your experience, please.

 

[EatMoreVeg]

Same boat here. I closed on another contract in March and it took just 10 days for points to load, so I had no reason to think this time they still wouldn't be loaded 3-4 months into the process.
I wonder if there will be any flexibility for banking after the deadline for those who closed well before that date. Even then though, I have a stay booked with current year points that I'd like to swap out with my incoming 2019 banked points (so that I can then bank all 2020 points). But I'm not sure if they would facilitate something like that after the banking deadline.

I am in the same boat. I am hoping to swap out 2019 banked points into an existing reservation but the longer this process is taking, the more I am worried this isn’t going to be an option. Would love if there was something that could be done to hold member services accountable to a reasonable timeframe.

 

[Lorana]

Hi. I'm going through Fidelity and they are using Mason Title. Agent: Craig Washburn. What is your experience, please.

With Mason, I think I've had Cammy Smith as my Mason agent every time, so I cannot speak to Craig. I have nothing but positive experiences with Mason (and Cammy); they've been fantastic to work with. My experience has been that Mason has been faster through estoppel/closing than other title companies I've used (Magic Vacation Title, TRCS). That said, Magic Vacation Title sends you a nice binder with your finalized contracts and title deed at the end, whereas the others just sent copies of the title deed with no presentation.

 

[Goddard Family Adventures]

I'm also curious - and maybe I should start a separate thread - but is there any recourse for those of us who are going to lose points due to how long this process is taking? Aside from the long ROFR, Estoppel, and Closing delays, now that I'm closed, I'm entitled to my points. But by the time they put in my contract and load my points, I'll have lost the opportunity to use or deposit into RCI my 100 2019 CCV points that were part of my contract. Now, I'm admittedly just accepting these points are lost; at the same time, I'm wondering if there's anything I can do considering it's DVC's delays that are causing me to lose those points. I certainly wasn't expecting back in May that my resale contract wouldn't be loaded before 8/31.

We are in the same boat. It stinks.

 

[lcur77]

Home: AKL
Broker: DVC Resale Market
Title Company: Mason
Offer Made: 5/24/2020
Offer Accepted: 5/25/2020
Sent to ROFR: 5/27/2020
Passed ROFR: 7/8/2020
Closing Docs received: 7/18/20
Closing Docs Returned: 7/22/20 had to wait for notary
Seller Returned Closing docs: 7/28/20
Closing: 7/30/2020
Deed Recorded:
Contract Showing on Membership:
Points in AccounT:

 

[heapmaster]

We are in the same boat. It stinks.

Yes, the email stating "approximately six weeks from date of receiving closing docs from title company" is crazy, they should have this department fully staffed if not at least half staffed, not just one person doing it all. And the six weeks is just to process the transfer, how much more time after that to get the points?!

 

[Red Dog Run]

With Mason, I think I've had Cammy Smith as my Mason agent every time, so I cannot speak to Craig. I have nothing but positive experiences with Mason (and Cammy); they've been fantastic to work with. My experience has been that Mason has been faster through estoppel/closing than other title companies I've used (Magic Vacation Title, TRCS). That said, Magic Vacation Title sends you a nice binder with your finalized contracts and title deed at the end, whereas the others just sent copies of the title deed with no presentation.

Thank you very much.

 

[Anuhea35]

Home: OKW
Broker: Fidelity
Title Company: First American
Offer made: 04/04/2020
Offer accepted: 04/04/2020
Sent to ROFR: 04/15/2020
Passed ROFR: 04/27/2020
Closing docs received:5/15/2020
Closing docs returned:5/19/2020 (mailed)
Seller returned closing docs:***
Closing: 6/4/2020
Deed recorded: 6/4/2020
Contract Showing on Membership: 7/18/2020
Points in account: 7/19/2020

Home: OKW
Broker: Fidelity
Title Company: First American
Offer made: 05/04/2020
Offer accepted: 05/04/2020
Sent to ROFR: 05/08/2020
Passed ROFR: 06/18/2020
Closing docs received:7/15/2020
Closing docs returned: 7/21/2020
Seller returned closing docs:***
Closing: 7/30/2020
Deed recorded: 7/30/2020
Contract Showing on Membership:
Points in account:

Closed and recorded! Now just to wait for it to show up!!!

 

[3ZrWe]

With Mason, I think I've had Cammy Smith as my Mason agent every time, so I cannot speak to Craig. I have nothing but positive experiences with Mason (and Cammy); they've been fantastic to work with. My experience has been that Mason has been faster through estoppel/closing than other title companies I've used (Magic Vacation Title, TRCS). That said, Magic Vacation Title sends you a nice binder with your finalized contracts and title deed at the end, whereas the others just sent copies of the title deed with no presentation.

So happy to hear this since I switched last minute to Mason and have Cammy as the title agent! Just passed ROFR and have only great things to say about the process so far. I was fortunate the sellers banked 2019 points but hope Disney makes it right for all those that end up missing the window as a result of how incredibly long things are taking from start to finish. ROFR has really picked up the last few weeks so fingers crossed that membership and points do the same!

 

[3ZrWe]

So excited to move to this group after passing ROFR yesterday! Still feeling elated at being a new DVC member

Home (!!!): VGF
Broker: Fidelity Resales
Title Company: Mason Title & Escrow Company
Offer made: 6/17/20
Offer accepted: 6/17/20
Sent to ROFR: 6/22/20 (took an extra day since I changed the title company)
Passed ROFR: 7/29/20 (38 days)
Closing docs received:
Closing docs returned:
Seller returned closing docs:
Closing:
Deed recorded:
Contract Showing on Membership:
Points in account:

 

[Aussie RJ]

I'm also curious - and maybe I should start a separate thread - but is there any recourse for those of us who are going to lose points due to how long this process is taking? Aside from the long ROFR, Estoppel, and Closing delays, now that I'm closed, I'm entitled to my points. But by the time they put in my contract and load my points, I'll have lost the opportunity to use or deposit into RCI my 100 2019 CCV points that were part of my contract. Now, I'm admittedly just accepting these points are lost; at the same time, I'm wondering if there's anything I can do considering it's DVC's delays that are causing me to lose those points. I certainly wasn't expecting back in May that my resale contract wouldn't be loaded before 8/31.

I'm not sure where you're at in the process, but if the deed is recorded and the contract is showing online. At that point you may be able to contact DVC and explain the situation. Perhaps they may load the points faster? Prior to COVID I did manage to contact member services (over the online chat feature) and I asked if there was anything they could do to speed the process. I wanted the points to book a hard to get room and 7 months was fast approaching. Member services added the points there and then. I realise they are short staffed, but it won't hurt to try?

 

[chicagoshannon]

Our 3rd contract. This will be the last.

Home : SSR
Broker: Fidelity Resales
Title Company: First American
Offer made: 6/19/20
Offer accepted: 6/21/20
Sent to ROFR: 6/24/20
Passed ROFR: 7/30/20
Closing docs received:
Closing docs returned:
Seller returned closing docs:
Closing:
Deed recorded:
Contract Showing on Membership:
Points in account:

 

[MinnieSueB]

Mine said the same thing. I don't think the brokers are aware of how messed up things have become over at the DVC offices.

Its been over 6 weeks since my deed was recorded and I still don't have my resale contract posted to my existing account. It sounds like it's going to be another 3-4 weeks after the contract posts for the points to be available for use. So 10 weeks, maybe, for what used to take 2-3 weeks? And don't get me started about ROFR. Everyone knows they are not buying anything back right now. Why are they dribbling people around with a 40 day review process? It's very aggravating. I despise poor customer service. Rant over (for now ).

I'm with you! Beyond frustrating!! AND it's just going to get worse as there is a big influx of resale contracts coming down the line. I keep hoping tomorrow is THE DAY!

 

[RachStu]

I'm not sure where you're at in the process, but if the deed is recorded and the contract is showing online. At that point you may be able to contact DVC and explain the situation. Perhaps they may load the points faster? Prior to COVID I did manage to contact member services (over the online chat feature) and I asked if there was anything they could do to speed the process. I wanted the points to book a hard to get room and 7 months was fast approaching. Member services added the points there and then. I realise they are short staffed, but it won't hurt to try?

I tried this twice. Both cast members claimed they couldn’t do anything. They said only member administration could deal with it. I told them people were reporting on social media that member services had been able to help but they still maintained it wasn’t possible. They can, however, do a late banking of points if your points are loaded after your banking deadline.

 

[Aussie RJ]

I tried this twice. Both cast members claimed they couldn’t do anything. They said only member administration could deal with it. I told them people were reporting on social media that member services had been able to help but they still maintained it wasn’t possible. They can, however, do a late banking of points if your points are loaded after your banking deadline.

Disappointing. I can assure you it did work in January this year. Although I assume staff were at full numbers.

 

[heapmaster]

Disappointing. I can assure you it did work in January this year. Although I assume staff were at full numbers.

Ya, and if MS really can't do it, maybe MS tells member admin to add the points.