I just realized that our return flight (October 25) has gone down by a few points. When I tried to "change" the flight to "rebook" it for the same one, I got this message...
"Your reservation contains segments or passenger types that prevent you from changing it online. Please contact your TMC/
Travel Agency or a Southwest Airlines Customer Representative for assistance"
The confirmation number is for myself and DD19 and I booked us both with just points....no vouchers, no travel funds...just points. Any ideas why I would have to call? It's less than 500 points for each ticket so, honestly, I am not going to bother at this point. I don't fly enough to worry about going through a hassle to try and get 900-ish points back. I figured it's easy enough to do it online, but I'm wondering what's up with the error message....I've never had that happen before...