WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

reliev · May 28, 2020

soniam said:
I say good riddance to mine. Some were good and some FP were garbage. Sometimes we have to be forced to change things up and try new things/places. Can't wait to get my hair chopped off too. Less stuff that encourages me to touch my face.

I need a haircut too been holding back myself

Agreed on the change is good.

DisneyWishes14 · May 28, 2020

courtney1188 said:
Here's the wording on the e-mail travel agents received. So no matter how late in the year your trip is booked, sounds like you are affected. Being that the year they put is 2021 (which seems strange to me since they're not even selling packages for 2021!)

Just want to clarify, TA's were never e-mailed this information. The blurb that is being forwarded around briefly showed up on DTA and was taken down rather quickly, but, obviously, not before someone took a screenshot. We did, however, get an e-mail reiterating the DPB news plus this:

"As you know, as part of our plans for a phased reopening of Walt Disney World® Resort, we have made the difficult decision to cancel existing dining and experience bookings through the end of the year.

For your awareness, Guests with these bookings will begin receiving notifications from Disney that their reservations will be impacted. Please see below for examples of the letters your Clients are receiving.

Please note that today, notifications are going to all Guests except those with promotional or paid dine plans. Guests with dine plans should receive notifications tomorrow.

SAMPLE LETTER

As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the wellbeing of our Guests and Cast in mind. And we’re here to help you as we introduce new procedures focused on delivering an enjoyable and magical experience for everyone who visits.

Unfortunately, these new measures have required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made. We recognize the inconvenience this poses and we’re deeply sorry.

However, because you have valid Theme Park admission, you will have access to the Theme Park reservation system before new tickets are sold to other Guests. There’s nothing you need to do at this time. We’ll be contacting you soon with details on this new system as well as the process of making new dining and experience reservations. If you have previously booked experiences, you’ll also be provided with first access to make new reservations.

We’re putting great thought into helping you return to the magic and appreciate your patience.

At this time, while systems update, we are temporarily suspending all modifications. However, you have the option of canceling your entire reservation at any time.

For more information, please visit disneyworld.com, call 407-W-DISNEY (934-7639), or contact your travel professional or Member Services.

Select third party operated restaurants and certain other experiences may not be cancelled."

frannn · May 28, 2020

WOW. I understand the cutbacks that help with social distancing, keeping people safe, and the like. But those of us that have reservations since last year with free dining should be given some kind of alternate offer for the time we already have the resort reservations. I know they dont have to, but this move seems more about them making $$ then keeping people safe. Sorry, vent over

Randywatson79 · May 28, 2020

Sorry if this has been answered... with park reservations, how does it affect park hopper passes that we paid extra to have?

dachsie · May 28, 2020

Rowab said:
It says on some TA info all dining plans cancelled etc till "September 26th 2021"....That seems like such a random date, or am i missing something?

Tickets purchased have that date as the extension for expiration

soniam · May 28, 2020

reliev said:
I need a haircut too been holding back myself Agreed on the change is good.

My stylist is coming to client's houses and cutting hair in the backyard. That worked for me. I really can't wait to get rid of this mop.

Now, to bring it back. I wonder if the barber shop in MK will be open.

soniam · May 28, 2020

Randywatson79 said:
Sorry if this has been answered... with park reservations, how does it affect park hopper passes that we paid extra to have?

No one knows yet.

Katrina Y · May 28, 2020

courtney1188 said:
That date was this year, 2020. The date being questioned is in 2021.

Oops, misread that, but I still think it wasn’t cool to offer free dining to people and take it away. A cast member told me yesterday that they had oversold that offer which is why they pulled it. Now it looks like they don’t have to honor it at all. I love Disney, but this is questionable, regardless of the Covid 19 circumstances.

DVCMonorailBlue · May 28, 2020

https://disneyparks.disney.go.com/b...83fkM77pBLFIns7eLwBhtP2BdfrtdzLg1adbAWS3fxUfo

dachsie · May 28, 2020

reliev said:
all my chases are contactless except Disney I wouldn't be shocked if they shipped us new ones.

They must have started rolling the touchless ones this year because the one I got in February has the touchless symbol on it

Rowab · May 28, 2020

dachsie said:
Tickets purchased have that date as the extension for expiration

Right, that makes sense! But still unclear whether DDP is off the table before then. Guess we will all wait and see!!

soniam · May 28, 2020

Katrina Y said:
Oops, misread that, but I still think it wasn’t cool to offer free dining to people and take it away. A cast member told me yesterday that they had oversold that offer which is why they pulled it. Now it looks like they don’t have to honor it at all. I love Disney, but this is questionable, regardless of the Covid 19 circumstances.

I think they offered it in good faith. I don't think they expected to open so late and to have to have such low capacity.

winnieofpooh · May 28, 2020

Add me to the list of peeved people. I totally understand needing to cancel FP and ADRs, although I do feel for people having theirs cancelled.

But cancelling our dining plan and instead giving us a room discount is going to up the price of our trip $1500. That’s ridiculous. We’re likely going to have to cancel and it makes me so sad because it was the one thing I was looking forward to.

Edit: we had booked free dining as a BB offer, so we’re actually losing out on the money. It wasn’t “given” to us because we had to cancel because of the closures.

elgerber · May 28, 2020

reliev said:
all my chases are contactless except Disney I wouldn't be shocked if they shipped us new ones.

They sent us touchless Disney cards last year out of the blue.

marx · May 28, 2020

Sandisw said:
I don’t expect that 60 day window to be in place until one has a reservation for park attendance.

I think this is exactly what’s being planned. But I hope the park reservation system window is much greater than 60 days out so people can decide whether they even want to travel to WDW (based on what can be reserved).

Sandisw · May 28, 2020

marx said:
I think this is exactly what’s being planned. But I hope the park reservation system window is much greater than 60 days out so people can decide whether they even want to travel to WDW (based on what can be reserved).

Me too. I am hoping it will roll out in June and include through September to start and then go from there quickly.

reliev · May 28, 2020

elgerber said:
They sent us touchless Disney cards last year out of the blue.

yeah mines old I'm going to go on chases site and request a new one thanks and thanks @dachsie

kylenne · May 28, 2020

soniam said:
I think they offered it in good faith. I don't think they expected to open so late and to have to have such low capacity.

I know that various insiders were talking about different re-opening plans that were being kicked around, and I have to wonder if that recovery free dining was mostly contingent on a more optimistic one that didn't end up panning out for whatever reason. Still, it's pretty lame to snatch it away like Lucy and the football. I feel for the people who were counting on that.

Kimrlav · May 28, 2020

MomOTwins said:
The resort reservations are not cancelled, but the dining plan is.

I am not sure the wording is vague, but the posting states that I can re-book at a later date with a 35% discount -- this seems to me that if you booked a recovery package that the resort stay as well as the dining will be canceled for these guests. Hope I am wrong, but will have to think long and hard about going to Disney with all these changes and along with the risk of contracting the virus.

brewhome · May 28, 2020

yulilin3 said:
yeah, they said that they would be adjusting reservations and experiences in the DPB that didn't really say anything but said a lot. This is what they are doing, people who had a resort reservation will get first dibbs to book again.
Why are they doing it this way? IDK but it could be to actually give people that want to come an opportunity to book. A lot of people hold on to reservations until last minute and then decide not to show, if Disney is going to control capacity they need to know who is actually showing up.
It is real bad costumer service on their part, but logistically it might be the best way to have actual numbers in hand before each day

Where did you see that people with resort reservations will get first dibs? Thanks!

WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

DIS Veteran

DIS Veteran

<font color=blue>please stop the madnesssss alread

Earning My Ears

DIS Veteran

Wooden leg named Smith...

Wooden leg named Smith...

Mouseketeer

Please stand clear of the doors.

DIS Veteran

Earning My Ears

Wooden leg named Smith...

DIS Veteran

DIS Veteran

DVC Home: AKV

DVC Forums

DIS Veteran

Wakandan-American

Mouseketeer

DIS Veteran

Share this page