AP Only Info Thread Reservation System /Extensions / Refunds

Anyone know what will happen with our situation? Our passes expire at the end of June. I booked a trip during the time right after the pass technically expires.

My fastpass day will be coming up this month. Will I be able to make them?
you have to renew your AP to make the FP. That is what we had to do.
 
I can’t find if anyone had an answer- if I wanted to cancel my AP does the money have to be refunded to the credit card it was bought on? I don’t use that card anymore, although it’s still an active card, so I would hope I could get the refund on a gift card.

In my case, the card I bought the tickets with has actually been cancelled since then, so there will have to be some sort of alternate way, even if it's just a gift card credit (which I'd be okay with). I'm waiting to call in until they release the exact details about the passes, though.
 
In my case, the card I bought the tickets with has actually been cancelled since then, so there will have to be some sort of alternate way, even if it's just a gift card credit (which I'd be okay with). I'm waiting to call in until they release the exact details about the passes, though.
I called this morning. It was an answering service type thing. The CM said they are filling out the forms for the annual pass dept because they are so busy. Since I had the question of how to get an alternative refund She said that she marked it in the notes and someone would call me to discuss if I had options. She wasn’t sure herself since she didn’t work in that department. She also said that she wasn’t sure when they would be calling. Probably before the parks opened but she had no idea of when. I was on hold for about 45 minutes before I got someone.
 
Has anyone heard whats happening with those of us whose passes expired during the shutdown? I had two trips planned, but my AP expired May 10th. Now people are saying we won’t get extended, just refunded. That seems like crap to me because I still want to go, but I don’t want to renew for over $1100 while the parks are at limited capacity...
 


New AP page
https://disneyworld.disney.go.com/experience-updates/annual-passes/
Welcoming You Back to Walt Disney World Resort

Our Annual Passholders are some of our most loyal and valued Guests. We truly can’t wait to welcome you back—and we will do it with great thought.


With that in mind, when the parks reopen, park capacity will be significantly limited—and may continue to be for a period of time, based on guidance from health experts to promote physical distancing.


We understand how much excitement, thought and time goes into planning your Disney visits and realize some new changes may be disappointing. For example, during this unprecedented time, an annual pass will not guarantee park entry and Annual Passholders will be required to make an advance reservation to enter a park.


Please note that:

  • During the limited capacity period, it may be difficult for Annual Passholders to get park reservations to visit on certain dates. To help manage capacity, total reservation days held at one time will be limited. More details will be shared in the coming weeks.
  • Some pass benefits and features will not be available during periods of limited capacity. Also, park experiences and offerings will be modified and subject to limited availability or even closure.
  • Annual passes are subject to blockout dates. Guests should ensure their pass type is valid for park entry prior to making a park reservation.

As we prepare for the reopening of the parks, we’re planning a special preview opportunity for Annual Passholders. We look forward to sharing details with you soon.


Please know we will be here to help you as we remain focused on delivering a wonderful experience for everyone who visits.


If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Options to manage your annual pass continue to be available during the closure period.
 
New AP page
https://disneyworld.disney.go.com/experience-updates/annual-passes/
Welcoming You Back to Walt Disney World Resort

Our Annual Passholders are some of our most loyal and valued Guests. We truly can’t wait to welcome you back—and we will do it with great thought.


With that in mind, when the parks reopen, park capacity will be significantly limited—and may continue to be for a period of time, based on guidance from health experts to promote physical distancing.


We understand how much excitement, thought and time goes into planning your Disney visits and realize some new changes may be disappointing. For example, during this unprecedented time, an annual pass will not guarantee park entry and Annual Passholders will be required to make an advance reservation to enter a park.


Please note that:

  • During the limited capacity period, it may be difficult for Annual Passholders to get park reservations to visit on certain dates. To help manage capacity, total reservation days held at one time will be limited. More details will be shared in the coming weeks.
  • Some pass benefits and features will not be available during periods of limited capacity. Also, park experiences and offerings will be modified and subject to limited availability or even closure.
  • Annual passes are subject to blockout dates. Guests should ensure their pass type is valid for park entry prior to making a park reservation.

As we prepare for the reopening of the parks, we’re planning a special preview opportunity for Annual Passholders. We look forward to sharing details with you soon.


Please know we will be here to help you as we remain focused on delivering a wonderful experience for everyone who visits.


If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Options to manage your annual pass continue to be available during the closure period.
I can only hope if you have a resort stay, that the days will not be limited to less than the number of days of your stay.
 
I've been doing my best to remain optimistic about the new regulations on reopening, but this teaser/warning whatever you want to call it has got me feeling not so well. It is incredibly important that it covers the length of your stay (esp. for out of state AP holders)...otherwise the cost of the AP becomes an insane rip off no matter what the circumstances/reasoning on limitations are.
 


When do we have to decide whether we want the partial refund or the extension? Would like more information before deciding but don't want be told that I missed the "partial refund" option because they already extended my annual pass.
 
I've been doing my best to remain optimistic about the new regulations on reopening, but this teaser/warning whatever you want to call it has got me feeling not so well. It is incredibly important that it covers the length of your stay (esp. for out of state AP holders)...otherwise the cost of the AP becomes an insane rip off no matter what the circumstances/reasoning on limitations are.
I am out of state, and will not fly 1300 miles if I am limited to less days than I have in my stay. I get it for locals, but not for resort stays.
 
When do we have to decide whether we want the partial refund or the extension? Would like more information before deciding but don't want be told that I missed the "partial refund" option because they already extended my annual pass.
another very good question!
 
I can only hope if you have a resort stay, that the days will not be limited to less than the number of days of your stay.
I do too. I'm hoping it will be like FPs were - if you had a Disney resort reservation you could book FPs at 60 days for length of stay up to 10 days, but if not you were limited to 7 FP days within the next 30. (And if you were offsite and onsite, your offsite FPs would limit your onsite, but that's another story.)
 
I'm calling the AP line Monday morning, if you call during the weekend you will not get an AP "specialist" and ask all of these questions, hopefully now that the Governor has given the green light they will explain
Hoping to hear some good news! This update to the page doesn’t really tell us anything new - what still concerns me the post keeps referring to “active” passes. My pass expired May 10th & therefore is no longer active, but they haven’t said what happens to us yet. :/ “All *active* Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.”
It also sounds like they’re trying to warn us that 1. The price won’t go down (because they’ve warned us about limited experiences) and 2. We may not be able to go at all. Do resort reservations get to make park reservations before AP holders, and how many days will we be allowed to reserve? I get not like 30 days, but if I want a weekend here & a weekend there every month, I wonder how likely that will be.
 
Hoping to hear some good news! This update to the page doesn’t really tell us anything new - what still concerns me the post keeps referring to “active” passes. My pass expired May 10th & therefore is no longer active, but they haven’t said what happens to us yet. :/ “All *active* Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.”
It also sounds like they’re trying to warn us that 1. The price won’t go down (because they’ve warned us about limited experiences) and 2. We may not be able to go at all. Do resort reservations get to make park reservations before AP holders, and how many days will we be allowed to reserve? I get not like 30 days, but if I want a weekend here & a weekend there every month, I wonder how likely that will be.
yeah, I'm kinda on the same boat. My ap expired May 14th but then I renewed it to Silver thinking that I would get an extension of about 40 days from the time the parks closed to my original expiration day, they would tag that when they reopen and I could use those 40 days through the Silver blackout.
But it is a wait and see at this point
 
I'm calling the AP line Monday morning, if you call during the weekend you will not get an AP "specialist" and ask all of these questions, hopefully now that the Governor has given the green light they will explain
Once you answer all your own questions, can you see if they are going to deduct the June blackout dates for Gold, from their extension period? :-)
 
I can only hope if you have a resort stay, that the days will not be limited to less than the number of days of your stay.
I understand the concern everyone has, and no one knows how this new line about limits to the number of park days you can reserve. I suspect that this will be more about preventing APs from squatting on a million dates, hedging bets as to when they can come or when they'll want to club. Think of people who make three ADRs for the same restaurant because, 180 days out, they don't know what day they'll definitely be in what park.
For example, I currently have resort reservations for different months. I do not intend to do more than one more trip before my AP expires, but I don't know how the Canadian border will be operating, how airlines might be operating, or how days in the park will look once people return. So I want to do the sooner trip, but know circumstances might cause me to cancel, and I already have another set of room reservations in my back pocket, just in case.
Disney does not want me to make two sets of tentative park reservations that could cause people who are lock set in coming in Month X from coming because the reservations are all taken.
The new system might force me to do them one at time because I can't book, say, 20 park days all at once. Once Trip 1 is done, I can reserve more days.
(Isn't there something similar for FPs? Like, you can only book them for so many days in the system until you either cancel or use some up?)
Now I'm a bad example because my two trips are far apart (five months), but I can imagine people within a six hours' drive making reservations for every month as far out as the system goes. And locals could do even more. Instead, you can probably do a certain number that will be plenty big for people like me coming from afar for a vacation and then have to see if you can get spots for a later trip.
 
My son's pass expired at the end of March and I didn't renew because I wanted to wait. It now longer shows on MDE but like everyone else it is a wait and see. I am expecting the option to still renew the pass because this was in the email I received in March

Passes with renewal windows ending during the closure will also receive an extension of time to renew.
 

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