I haven't called member services yet since they are closed. Hopefully this issue is easy to resolved but has anyone experienced this?
On 8/30 I was able to book a studio for one night at OKW on 9/2 for 10 points (I own at AKV). I arrived parked and hop on over to EPCOT. At 11am I noticed via room charges that I was charged $395 for my room I thought that was strange but would clear.
Now that I look at my MDE account there are two reservations for 9/2 the reservation I booked with points and linked to MDE and the cash reservation just showed up on MDE. When I look at my points transaction history on 9/2 my points reservation was "Cancelled" and the 10 points are in holding.
I did not make the cash reservation nor did I get any cancellation notification for the points reservation. Also the points would have been forfeited if I canceled the reservation the day of.
I checked in online and have done exclusively for the past couple of years. This surely would have been caught and resolved early if I did check in at the front desk.
Hopefully it is not a pain to get things in order.
On 8/30 I was able to book a studio for one night at OKW on 9/2 for 10 points (I own at AKV). I arrived parked and hop on over to EPCOT. At 11am I noticed via room charges that I was charged $395 for my room I thought that was strange but would clear.
Now that I look at my MDE account there are two reservations for 9/2 the reservation I booked with points and linked to MDE and the cash reservation just showed up on MDE. When I look at my points transaction history on 9/2 my points reservation was "Cancelled" and the 10 points are in holding.
I did not make the cash reservation nor did I get any cancellation notification for the points reservation. Also the points would have been forfeited if I canceled the reservation the day of.
I checked in online and have done exclusively for the past couple of years. This surely would have been caught and resolved early if I did check in at the front desk.
Hopefully it is not a pain to get things in order.
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