Concierge perks

[emilyann415]

This is our first time sailing on Royal. Our only experience is with Disney. We are staying in a 2 bedroom Grand Suite and I am confused on some of the benefits of staying concierge. Is there a posted list of all perks? Am I to understand that you don't get an internet package or drink package included in the cruise price? Is there an onshore concierge email or phone contact like there is with Disney? We are sailing this summer on our first cruise in Europe....I need some guidance and really thought sailing concierge would provide that.

Emily

 

[OKW Lover]

It somewhat depends on what ship you are on. For a recent sailing on the Oasis of the Seas in a Grand Suite we got the following email from the concierge team about a week before our sailing.

Dear Sky Class Guest,

Our names are Claudine & Federico and we are your Concierge onboard the amazing Oasis of the Seas. We are honored that you have chosen Royal Caribbean for your cruise vacation. I will be available to assist you throughout your cruise. My hours in the Suite Lounge are daily from 8:00 am to 1:00 pm on a sea day 8:00 am to 12:00 pm on a port day and 5:00 pm to 8:30 pm every evening.

As a suite guest you are offered exclusive amenities and services not available to other guests onboard the Oasis of the Seas. For your convenience, here is a brief summary of the services:

• Use of the Suite Lounge located on deck 17 aft.
• Continental Breakfast in the Suite Lounge, deck 17 daily from 7:30 am to 10:30 am.
• Ala Carte Breakfast in Coastal Kitchen, deck 17 from 8:00 am to 10:00 am the days at sea (port days 7:30 pm to 10:00 am).
• Ala Carte Lunch in Coastal Kitchen, deck 17 daily from 11:45 to 1:15 pm
• Complimentary selected Wine by the glass Selected Beers Bottle water and soft drinks served in the suite lounge (from 11:30 am to 11:00 pm)
• Complimentary beverages served in the Suite Lounge daily from 4:30 pm to 8:00 pm.
• Ala carte dinner at Coastal Kitchen, deck 17 starboard side, from 5:30 pm to 9:00 pm (reservations are required; please dial 29190 between 9:00 am and 2:00 pm).
• Spa bathrobes for use onboard and upgraded bathroom toiletries.
• Exclusive Reception for suite guests with the Captain and Senior Officers (please find invitation left in the suite).
• Specialty Restaurant menus displayed in the lounge.
• Complimentary pressing service on the first formal night.
• Show Reservations are not required for suite guests except the Adult Standup Comedy Show ( please come see us on the first day of the cruise to book your comedy show as space is very limited) . Please show your Sky Class SeaPass card (room key) at the entrance 20 minutes prior to show time as booked seats will be given away 10 minutes prior to show time.
• Private sun deck with loungers and cabanas on deck 17 forward. (Cabanas are limited and are available on a first-come-first served basis). Deck 17 sun deck is a smoke-free area.
• Limited VIP seats for the shows ( except the adult comedy ) Please show your Sky Class card ( room key) at the entrance 20 minutes prior to show time as booked seats will be given away 10 minutes prior to show time.
• Complimentary Voom Internet Service – Access Code to be provided by the Communication Specialist onboard.


The Oasis Class ship (Oasis,Allure and Harmony) are the only three ships that require reservations for most of the shows, these reservations are electronic, for guests in staterooms. Sky Class SeaPass cards holders (suite guests) are able to attend the shows without processing reservations by only showing their Sky Class SeaPass card at the entrance and can also access the reserved VIP area at the entertainment venues (due to the limited space, the only exception is the Comedy Live for the Adult Standup Comedy Show where reservations are still required and there is no reserved seating area). Once onboard please visit me in the Suite Lounge on Day 1 and I will be glad to process Standup Comedy reservations for you if needed.

 

[Denise W]

We sailed in a 2 bedroom Royal suite on Anthem of the Seas. We had free internet. We didn't need a drink package because we got free drinks in the suite/concierge lounge every night from 5-8. There was a concierge there on duty whenever we went in.
Denise

 

[JoieNsk]

Oasis etc - they have different suite benefits, from what I understand.

We did cruise on Navigator of the Seas in June 2017 in a grand suite, and I had to buy WiFi packages. We never buy drink packages as they are not good value for us. But there was no alcohol included with our grand suite - except for the certain hours in a Concierge Lounge.

In a way it worked better for us than if "everything" was included: from my understanding not all the alcohol drinks would be included into the drink package, but only by certain price point. And I liked that if I wanted some wine while dining - I didn't need to think if this particular wine was included or not. And my husband was totally happy getting beers in a Concierge lounge.

 

[JoieNsk]

From what I remember I was surprised - Royal doesn't include much for the suites. Because before we had a cruise on Celebrity and a lot of stuff was included for us.

But on the long run - I ended up liking that not much was included. As on Celebrity we hardly used all this stuff which was included.

I wish Royal would give the internet included with the suites though.

 

[JoieNsk]

I have a question too - as we have another cruise with Royal next summer.

On the "old" ships - does Royal include any water or non-alcohol beverages? My memory is so bad - I don't even remember what we had last summer.

We are going to be in the owners suite - if that matters.

 

[John VN]

RCL has Sea, Sky and Star concierge levels. Star is everything and $$$$$$, Sky is from Grand Suite up and has perks with free internet and Coastal Kitchen access the BIGGIE for us then Sea being a Junior Suite which also has free internet but not a whole lot more.

For info on suites I've clicked on cabin selections-read what's available and clicked on "more" for additional info.

 

[Mrsjvb]

I have a question too - as we have another cruise with Royal next summer.

On the "old" ships - does Royal include any water or non-alcohol beverages? My memory is so bad - I don't even remember what we had last summer.

We are going to be in the owners suite - if that matters.

there will be a large glass bottle of non sparkling water in the cabin upon embarkation. not to be confused with the plastic bottles.. those are extra cost. depending on your crown and anchor status, you can have your amenity be bottled water( we have gotten anywhere from 2-6 for the pair of us) or soda.

you should also expect a platter of something on embarkation day.. last few times its been cookies. maybe on formal nights there will be a plate of small nibbles. and of course the Lounge will have hot and cold offerings during cocktail hour( you can also get soda and bottled water during that time in addition to basic drinks)