My experience being in and leading focus groups obviously differs from what you are expecting.
My experience with focus groups is involvement at all levels
- beginning the discussion with what the focus group members think about current state, issues, need for change and brainstorming changes from their viewpoint
- representatives of the focus groups participate in writing policies/procedures, reviewing and revising
- focus group members trying out the revisions and suggesting revisions based on their experience
- Repeat as needed.
Cheshire Figment was a Moderator on this board and was a longtime WDW CM with disabilities. He was involved in some focus groups for the change from GAC to
DAS