Departure Day -Thursday, May 23, 2019
With my 16 year old cat, Kealy, having gotten sick many times throughout the day prior (even though she was already on antibiotics), I had another night of lacking sleep due to worry.
I went to sleep around 11:30pm, couldn’t get to sleep, took something at 12:30am, and set my alarm for 6am - in case I needed to see the vet at 7am. Of course I awoke on my own promptly at 5:30am. Miraculously all seemed fine with Kealy (after checking the recordings on my Blink camera from overnight). So I set a new alarm for 7:15am.
I was slow to get up & get in the shower since I didn’t need to leave until 10:30am. So I cleaned up the living room & kitchen, did the final prep & pack of the backpack.
I also made a couple of last minute swaps due to the (sad) decline in forecasted temps.
Grabbed some snuggles in my recliner with the kitty (watching the Rapunzel animated series to get in the mood), & pulled out by 10:35am. I stopped at a grocery near Kara’s to grab last minute gas, Wheat Thins, & caffeine pills in Indy.
Our themed-luggage tags. We tend to make these for “big” trips!
This is Kara. I slept well, as I often do, and having finished nearly all packing the night before had a quiet, easy morning. I had even finished emptying my work inbox the night before so other than a few last small to do items, I got to just tidy up around the house, say goodbye to my plants and wait for Gayle.
We left by 12:05pm for lunch at
Panera. Our flight was scheduled for 3:30pm.
First it was delayed about ten minutes. Then delayed more. Then the news came: Ground Stop. Due to East Coast storms impacting Philadelphia, everything was stopped from even heading in that direction.
We started talking about rebooking, as it seemed we’d miss our connection in PHL. However, the plane started boarding and figured we’d deal with it at PHL - at least we’d be closer to Barcelona and at an American Airlines hub.
I ended up sobbing all the way to PHL.
Huge Sidenote: Most people, including myself, would read all this and figure, “What’s the big deal? So you take a different flight? Maybe your luggage is late?” For me, this was 14 months of planning falling apart and we hadn’t even left our home airport yet. It was hours of work and planning for this flight, to find an option that would allow me to sleep (as I’m a terrible international/eastbound flier) and in a budget I could afford.
That’s right folks, I mention that almighty dollar, as for some a trip like this can be a stretch. I have a great professional job, but I also chose a profession and position that can be lacking financial rewards. A “big trip” like this is something I need to plan years in advance, which I didn’t have this time, and wasn’t strong enough to tell Kara no. And putting it off just one year woudn’t work since I have to lead a study abroad next May. So this had been a YEAR of scrimping and saving, living somewhat like a “poor college student”, only to completely lose our business class seats. (Yes, I realize as I type this many are rolling their eyes, but in this moment my reality was crushed.)
We landed at PHL at 7:12pm; our connecting flight left at 7:10pm! We were sent to stand in line at a nearby customer service gate, while having learned from the past, I simultaneously called AA. I put in for a call-back as we waited in the line. The Customer Service desk tells us since we’re international, we have to “go over there” to get help - from C31 to A17!
During the trek I didn't hear or feel my phone go off - twice! - of AA calling me back. We initially couldn’t find the international help desk tucked in a set-back cove past A17, but finally got ourselves into that line. I finally noticed the 3rd call-back attempt and after many minutes was told there were ZERO options for anything arriving before… SUNDAY! (Our cruise was leaving Saturday!) Another meltdown, now from anger, had set-in. The phone agent told us to stay in the line we were standing in, that the in-person agent might have more options. What? How?
Finally at the front of the line at 8:30pm we were offered two Economy (not our booked business) seats leaving in 30 minutes to…Paris with a 5 hour layover to Barcelona (BCN). (Trying to rebook us was so challenging, this flight would be via Air France, which is the SkyTeam-Delta, not OneWorld-American network.) It’s a testament to how desperate we were that we jumped at that option, with virtually no questions asked.
When we arrived at the gate to get our seats, they were already boarding! To get any seats together, we were in the very last row- 35 G&H (which gave me deja vu for the very first time I went to Europe). I was able to shoot off a quick email to Barcelona Chocolate Tours, letting them know we couldn’t make our noon tour, as we wouldn’t be landing until nearly 6pm and respectfully requested a refund. We had a suitable Economy dinner and took ALL the drugs we packed to try to get even a little sleep. I think I maybe slept through 2.5-2.75 Harry Potter 1 movies.
This is Kara. Gayle did a good job recapping this crazy set of events. I’ll add in here that we posted a photo to Facebook to commemorate the crazy turn of events as a last notification to our friends and family of what our status was. This specific photo is very important later in the story.
Breakfast on the plane was yogurt & figs - gross. So I had my packed protein bar. Deplaning we certainly asked for help knowing where to go next. As we suspected, there was no luggage when we got to Paris (CDG). Went to Baggage Service and was told to wait until we got to BCN to put in a luggage inquiry. What?! This makes no sense, especially for how long all this might take. Kara called AA and was again told to wait until BCN.
The small bit of “raging idealist” in me thought our luggage should be waiting for us in BCN. That AA knew we were going to BCN via our original ticket and the Air France ticket showed the same. So throw them on whatever the next BCN flight is. Period.
After enduring the long layover at CDG (in a new beautiful Air France, but packed terminal), I put my headphones on to BCN because 1) Chatty Kathy was next to me, 2) Kara and I were 2 rows apart, 3) the aisle dude commandeered the armrest, and 4) Kara & I were both in middle seats.
Arrive at BCN - no luggage. We wait in line at the American luggage desk only to be told to go to the next bay to stand in line for Air France, as apparently it’s the final airlines responsibility to deal with the luggage. So yes, there I am again having a meltdown. Why? We’re told to put in an incident report, which requested our entire cruise port itinerary and that our bags haven’t left PHL! At this time I also got email offering us a chocolate tour for Sunday, but at this late time no refund would be given. Talk about adding insult to injury.
Meltdown Sidenote: Again, many might question the freak out. Here was a much bigger issue. They were now giving us indication they had no idea when or if we might get our bags and we were about to embark on a 7 night cruise with nothing but the literal clothes on our back and whatever snacks & tech we had in our small carry-ons! We knew our same PHL-BCN flight was leaving that night at 7:10pm with an arrival at 9am Saturday morning and basically begged to get our bags on that flight! As it was currently only about noon PHL time, we knew they had plenty of time, but all we were told was they would put in the inquiry (via tele-text?!) and PHL would have to act on it in time. If our bags didn’t arrive on that flight, we’d have only a couple of hours to try to go to unfamiliar stores and buy everything we’d need for PJs, toiletries, dinner clothes, port adventures clothes, and much more.
Before leaving BCN we somehow had the wherewithal to request the luggage be held at BCN if it arrived, as we didn’t trust and couldn’t take a risk of passing it or a delay in delivery to the hotel &/or ship. We’d determined no matter what we’d return to the airport seeking our luggage Saturday morning, as it was the only real strategy we could take control of.
We finally got to our hotel,
AC Hotel Marriott Diagonal D’Illa, around 7:30-8pm and just like in all telling TV shows & films - yes, it was raining. It was fatefully connected to a mall. We ended up with basic chicken sandwiches (and by this I mean crustless white bread with shredded chicken) and water for dinner. I did pick up a piece of chocolate cake, more out of habit than want.
That I couldn’t even bring myself to visit the
Disney Store tells you how despondent I was.
Our hotel room was like a “camp version” of a hotel room - just the bare basics. We showered (using every amenity kit we could from the hotel), put our same clothes back on, and borrowed electrical adapters to charge our phones.
By absolute fate we had initially posted a photo of ourselves with our boarding passes on Facebook. I thought I’d covered our confirmation number, but apparently not. Via the “Monroe Family Network” (Kara’s family), her Aunt Idris sent our confirmation number to a distant cousin who happens to work for… American Airlines Customer Service! Through Idris we were told Cousin Kimberley spoke with a supervisor at PHL who had located our bags and would “do their best” to put them on our requested evening flight to arrive at 9am Saturday morning. Another follow-up re-affirmed.
Friday night we also logged onto the Air France baggage site as instructed. The only thing it showed was “luggage found - awaiting confirmation”. At some point I decided trying to apply my social media knowledge (as I’m also a known blogger for a popular TV series). I sent the AA Twitter account a Direct Message with our confirmation number begging them to put our bags on the PHL-BCN 7:10pm-9am flight. Around 10:30pm we got a positive response that yes this would happen!
Between this & Kara’s cousin’s messages, there were more hesitant and slight tears (of relief?), as we feared getting our hopes up.
Continuing to pile on, there was loud party music raging outside our room from somewhere we couldn’t see. So Kara looked for some brainless TV. With my experience in Europe I assured her if she looked long enough she’s probably find NCIS &/or Big Bang Theory. Sure enough Gibbs & the team gave us a slight calm in the midst of our storm. We tried to go to sleep by 11pm (which was only 5pm back home).
I woke up just past 2am. On the AA app it showed our confirmation number to check-in for our PHL-BCN flight - yay! But for a Saturday departure/Sunday arrival - NO! I figured this was our bags and was again defeated. I freaked-out internally while Kara slept. But the AA website showed our bags were loaded onto the requested flight at 3:20pm? Huh? So I took more drugs to get back to sleep.
This is Kara. There isn’t much I can add to this day other than a little more about my, as my niece Ashley said in a Facebook post commenting later on in the week, “creepy” family. Yes, sometimes we are remarkably creepy in how we keep up with each other. But, when push comes to shove, having a team of people in your immediate circle who are always in your corner is reassuring. I’d been checking in with them each time we got a network connection and giving them updates. I got to “meet” my cousin’s wife Kimberley for the first time through this situation and look forward to meeting her in person someday. The family was also watching my Google Location icon pop up all over the world all through the trip. It truly is a good thing to know you’ve got people and they’ve got you too.
Disclaimer: Gayle is a travel agent with Authorized Disney Travel Planner agency.
Next up: Embarkation Day! Would the luggage actually arrive?
I've been on the receiving end of customer service for a while and I felt your pain! Good thing you got it back just in time for your cruise 
