Originally booked SF King at $194/night 7/16-18 APH and saw they had a 2Q APH rate at $139. Called, but they were closed so I modified online. Do they transfer the previous deposit to the modified rez? Or do they refund and then re-book?
Originally booked SF King at $194/night 7/16-18 APH and saw they had a 2Q APH rate at $139. Called, but they were closed so I modified online. Do they transfer the previous deposit to the modified rez? Or do they refund and then re-book?
I just called about this last week because I was confused.
I booked online at a high rate and modified online when the rate dropped. The reservation number remained the same but my initial deposit wasn’t taken into account after I modified. It just said the new amount that I owed. When I called about it, they said yes, they could see my initial deposit and it would not be refunded. I’d just pay the difference on that amount when I check in.
That's great! I actually paid for my room in full at sapphire for next month, thinking of changing room types, so it sounds like if I do it on line, they would transfer my money to new reservation (hopefully!)
And the opposite of that, when I changed my reservation online and the new price was higher, they transferred my initial deposit over and just charged my card for the additional deposit needed.
I called last night, she was able to transfer all my money to the new reservation, I had paid for the first reservation in full, so I was glad they were able to do it. I just owe a little bit, so I can pay that when we arrive, or even pay it off before we go.
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