I checked in online for our stay last Sunday, 9/17 for 8:30am, so that our magic bands would be ready to use for breakfast dining plan. I got a text around that time saying that my room was not ready and they would text when it was (totally expected). We spent the day at Blizzard Beach and still no room ready text by 5:30pm. I had to go to the desk and it took a manager to intervene and say they didn't have a room, but just wait. I sat there for 10 minutes when they found a room, but told me it needed cleaned. Another 15-20 minutes of waiting and it was finally ready. I didn't complain, but I definitely was disappointed the room was not ready by their own check in time of 3pm or 3 hours later for that matter, and I had to sit in my wet swimsuit for an extra half hour waiting for a room. I guess I expected some sort of this "magic" I hear about at Disney, but nothing magically about just a verbal, "sorry." Is this normal? I really have no desire to stay on property again after spending less on a room at the nearby Marriott that was much nicer and better customer service.