We are just back from a 4 night YC stay. The good news is we didn't see any non-service dogs and received a complimentary upgrade from garden view to lagoon view (although I would have been annoyed if I'd have paid for this "lagoon view" room as it looked on to the gazebo and the lagoon was to the right). The bad news is that they couldn't honour our King Bed and shower cubicle request.
The new rooms are okay but overall we were disappointed; to me, it feels like they did the refurb on a budget and boy does it show. Feels more 3-star/moderate than "deluxe". The beds are way too high (whose crazy idea was that?) and the sheets/soft furnishings felt cheap and scratchy. One day we were walking to the elevators and an elderly lady was asking a housekeeper for a step as she couldn't reach the bed; he didn't speak English and shrugged his shoulders at her - I hope she spoke to front desk about that. I liked the hard floor but housekeeping did a poor job of cleaning it - when we walked-in at check-in there were stains on the floor in the bathroom area and I saw a couple of old dried-out contact lenses which was a bit gross. Keurig machine was good but I wish they provided proper creamer/half & half rather than cheap powdered coffee mate. I wish I'd known and brought my own. After the bed bug reports at BC I carefully inspected our beds and couldn't see anything but I did receive three bites in a triangle-formation just above my ankle; now, I'm not accusing YC of having bed bugs as I have no evidence it was caused by bed bugs but just a FYI to be vigilant.
I thought I'd read on here that 2 complimentary bottles of Dasani water were provided in rooms but we did not received these either on our first day or any other day?
We ordered Disney Floral & Gift gift baskets and YC failed to deliver them to our room; I am sorry to say it but they are completely incompetent. We have NEVER had a problem having our gift baskets delivered to our room at VGF or BLT but YC was absolutely useless: they acted as if it was normal to have to pick them up from the front desk? For me, the whole point of the magic is coming back to the room and seeing them waiting for us. After the second day of coming back to our room to no gift basket I went to the front desk and told them to send everything back to Floral & Gift and issue us refunds. Who'd have thought ordering gift baskets could cause so much stress.
The pool area was great but very overcrowded; we often struggled to find loungers but did always find spots on the "roof area" up the stairs.
Loved the F&WF and the walk to EPCOT and the boat service to HS was good. We drove everywhere else as we don't like the buses. The self-parking area was full on a couple occasions so we were essentially forced to join a few other vehicles in "illegally" parking on the verge of the road. Never received a ticket or notice and made sure we were not in anyone's way.
Overall, we won't visit Yacht Club again (not least because of the dog policy) but did enjoy our stay despite the few areas of disappointment.
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