Our visit to Old Key West last week was a "comedy of errors". By the end I couldn't even be mad because it was just so ridiculous and Disney did make it right and I give them kudos for that.
We checked in late because we were attending a conference. The front desk gave me our packet and showed us our room number (4116) and when we arrived at the room- the keys were not in it. So back in the car- drive to the desk- volia! the keys were by her computer. So off to the room again- walk in- it smelled strong of smoke. Called the front desk- they could send someone by with neutralizer- because they had no rooms to switch to that nite. It was midnite so we decided to forgo breathing in the neutralizer as well. Some things you can live with.
So ten minutes later we are getting ready for bed- I look at the headboard and the front of the bed - I thought I had booked a room at the Haunted Mansion. There were two inches thick of dust and cobwebs! It wasn't hidden from someone who would have been making the bed either- that is what made me so angry- someone would have been staring at that dust every time the bed was made. I tried wiping a little spot with a washcloth and realized that it had gone on for so long I was making a bigger dusty mess. So called front desk again- "Our room is disgusting- there are cobwebs and dust"
So they send a lady down from maintainence to see it. She takes one look at it and asks us when we checked in- Uh just one hour ago- she pulled the bed away from the wall and even underneath the bed were huge dust bunnies. She even freaked out and said we needed a complete reclean because once you start dusting you have to vacuum and so on and couldn't beleive housekeeping left it like that. SO she calls the front desk to let them know about the mess and she wipes it down the best she can and leaves with the black towels to show operations.
We hack all nite (still no rooms to move us to supposedly)
We left for the rest of our conference and were gone all day again . I told my friend that maybe we should check on the room during our lunch break but she said "Oh no-it's Disney- they'll take care of it"
We arrive back from the conference at midnite again and Guess WHAT!?! The room has not been touched!!!!!!! Call front desk. The operations manager is floored because it was left on the log for morning operations to take care of. He offers to refund our Friday points. (I should have pushed for the whole thing but at this point I was exhausted, past anger to laughing, and deciding to sell my DVC points)
He says he will leave me a copy of his email to guest services and I can come to the front desk at check out get it.
Upon check out they give me the option to receive my points back or cash. (which amazed me) They actually paid me $280 back in cash. I don't know if it was worth the dusty lungs but it did make me feel better that I didn't have to sell the points myself or book ever again.
We have always had fun times at DVC- I don't know why we had the "black cloud" this time. But words of advice- especially if you or your little ones have allergies- check the beds.
We checked in late because we were attending a conference. The front desk gave me our packet and showed us our room number (4116) and when we arrived at the room- the keys were not in it. So back in the car- drive to the desk- volia! the keys were by her computer. So off to the room again- walk in- it smelled strong of smoke. Called the front desk- they could send someone by with neutralizer- because they had no rooms to switch to that nite. It was midnite so we decided to forgo breathing in the neutralizer as well. Some things you can live with.
So ten minutes later we are getting ready for bed- I look at the headboard and the front of the bed - I thought I had booked a room at the Haunted Mansion. There were two inches thick of dust and cobwebs! It wasn't hidden from someone who would have been making the bed either- that is what made me so angry- someone would have been staring at that dust every time the bed was made. I tried wiping a little spot with a washcloth and realized that it had gone on for so long I was making a bigger dusty mess. So called front desk again- "Our room is disgusting- there are cobwebs and dust"
So they send a lady down from maintainence to see it. She takes one look at it and asks us when we checked in- Uh just one hour ago- she pulled the bed away from the wall and even underneath the bed were huge dust bunnies. She even freaked out and said we needed a complete reclean because once you start dusting you have to vacuum and so on and couldn't beleive housekeeping left it like that. SO she calls the front desk to let them know about the mess and she wipes it down the best she can and leaves with the black towels to show operations.
We hack all nite (still no rooms to move us to supposedly)
We left for the rest of our conference and were gone all day again . I told my friend that maybe we should check on the room during our lunch break but she said "Oh no-it's Disney- they'll take care of it"
We arrive back from the conference at midnite again and Guess WHAT!?! The room has not been touched!!!!!!! Call front desk. The operations manager is floored because it was left on the log for morning operations to take care of. He offers to refund our Friday points. (I should have pushed for the whole thing but at this point I was exhausted, past anger to laughing, and deciding to sell my DVC points)
He says he will leave me a copy of his email to guest services and I can come to the front desk at check out get it.
Upon check out they give me the option to receive my points back or cash. (which amazed me) They actually paid me $280 back in cash. I don't know if it was worth the dusty lungs but it did make me feel better that I didn't have to sell the points myself or book ever again.
We have always had fun times at DVC- I don't know why we had the "black cloud" this time. But words of advice- especially if you or your little ones have allergies- check the beds.
! 
