You are defending a company that is doing rolling cancellations only because they don’t want their call centers bombarded with calls. Instead they could be considerate enough to let their guests know that they will not be opening in June. Don’t be fooled. When it comes to how they are handling cancellations they are doing what’s best for them not what’s best for their guests. They moved their available reservations to July for a reason. Because they KNOW they won’t be opening before then. Not to cap capacity like everyone is insinuating. And they knew this for May also. People need to make plans, take time off work, reserve boarding for their pets, book flights and so on. Giving 2wks notice and false hope when they KNOW they will not be opening in my opinion isn’t right.
I think you are giving Disney waaaay too much credit. Like they have this set date in the future that they know it is the date they will open and they are simply tagging us along.
From just the logistics of bringing our employees back to my workplace, and the changes to the dates, procedures, etc., that go with it, I can tell you that they have dates they are working towards, but they are waiting on data from the government, health organizations, Shanghai, Downtown Disney, the unions, their uncle, etc., before making the call.
Believe me, I am in the same boat with my July reservation and I am as frustrated with the situation as all of you.
I hang out daily in the DISBoards, hoping to get new (positive) info. If it's not happening, I have two other options, but I need to get plane tickets for the two other options, and right now, I don't want to tie up more money on travel that will not be refunded, only used as a future credit.
But, compared to some other travel companies, I think Disney is handling this as well as they can, given the level of uncertainty that this pandemic is causing. For example, I am still waiting on NCL to reimburse me for my paid-in-full, $5,000 April 5th cruise that they cancelled on March 13th. That's 9 weeks that I have been waiting for my reimbursement on a cruise they cancelled with a 3 week notice. And flights, from different airlines, are getting cancelled like 48 hours before. And some travel providers are only giving future credit, not reimbursements. Given all that, I think Disney is doing a pretty good job by having an extremely flexible cancellation policy that allows you to cancel without any penalty, or wait for the 3-week rolling cancellation, and actually giving you a refund within a reasonable time frame.
