pansmermaidzlagoon
<font color=blue>Mickey asks that you not advise s
- Joined
- Aug 8, 2005
So this happened last week :
WATCH YOUR CREDIT CARDS!!!! Worst customer service ever. Have had better food from local takeout - sushi, apps, and entrees. Waiter couldn't care less. He was bad enough with our table, but the table next to us had major complaints with him, which meant even less time and service for us as he was dealing with them. He somehow forgot to return our credit card and we left without it.(After talking it over, my daughter confirmed she watched me sign and deal with the receipts - and she was sure as well that the CC was not there) Took numerous calls and until 5:30 pm the next day for them to figure out if they had our card or not. We show up to get it and we are told the manager has to check with some other manager. The first manager returns 20 minutes later, ignores and goes to stand and nearby. He laughs and syas "oh we sent it to customer service rather than shred it". This sounds wron g as we have called customer service and they tell us Morimoto NEVER sends them there as they feel it is their responsibility! Girls answering phones at Morimoto have told us same thing. Of course, it is not there and CS guy tell us he has worked there 5 yrs and they NEVER send them there.He has called Morimoto where girl tells them they have a huge stack of cards to go through but they will check again. Return to Morimoto to be told he will check again with second manager. Returns to tell us our card was destroyed at 9:30 that am before we even had a chance to get it back - they were sure because they only had THREE cards back there. Remember he joked about NOT shredding it while lying about sending it to CS! We asked why all the lies and the run around - we only got more lies and more run around . From the swarmy smirk on the managers faces I can only surmise they are professionals at this sort of thing!!! At the very least this is the worst management ever - he even admitted the girls on the phone had no idea what they were talking about. If they are answering phones and relaying information shouldn't they!? Worst experience at a restaurant ever! The whole credit card seems fishy to me - is this how unscrupulous restaurants steal CC info?
WATCH YOUR CREDIT CARDS!!!! Worst customer service ever. Have had better food from local takeout - sushi, apps, and entrees. Waiter couldn't care less. He was bad enough with our table, but the table next to us had major complaints with him, which meant even less time and service for us as he was dealing with them. He somehow forgot to return our credit card and we left without it.(After talking it over, my daughter confirmed she watched me sign and deal with the receipts - and she was sure as well that the CC was not there) Took numerous calls and until 5:30 pm the next day for them to figure out if they had our card or not. We show up to get it and we are told the manager has to check with some other manager. The first manager returns 20 minutes later, ignores and goes to stand and nearby. He laughs and syas "oh we sent it to customer service rather than shred it". This sounds wron g as we have called customer service and they tell us Morimoto NEVER sends them there as they feel it is their responsibility! Girls answering phones at Morimoto have told us same thing. Of course, it is not there and CS guy tell us he has worked there 5 yrs and they NEVER send them there.He has called Morimoto where girl tells them they have a huge stack of cards to go through but they will check again. Return to Morimoto to be told he will check again with second manager. Returns to tell us our card was destroyed at 9:30 that am before we even had a chance to get it back - they were sure because they only had THREE cards back there. Remember he joked about NOT shredding it while lying about sending it to CS! We asked why all the lies and the run around - we only got more lies and more run around . From the swarmy smirk on the managers faces I can only surmise they are professionals at this sort of thing!!! At the very least this is the worst management ever - he even admitted the girls on the phone had no idea what they were talking about. If they are answering phones and relaying information shouldn't they!? Worst experience at a restaurant ever! The whole credit card seems fishy to me - is this how unscrupulous restaurants steal CC info?
