Reservation Refund

[johnnyr]

I cancelled a room only reservation online from the Walt Disney World web site. Did not have any problem cancelling. I never received any kind of email confirmation stating that the reservation was cancelled. There was no confirmation online that my one night room deposit would be refunded to my CC either. It only has been a couple of days and I have not received a refund yet but how long does it usually take Disney to refund a reservation deposit?

 

[vinotinto]

I cancelled a room only reservation online from the Walt Disney World web site. Did not have any problem cancelling. I never received any kind of email confirmation stating that the reservation was cancelled. There was no confirmation online that my one night room deposit would be refunded to my CC either. It only has been a couple of days and I have not received a refund yet but how long does it usually take Disney to refund a reservation deposit?

Disney does the refund pretty instantaneously, but the cc may take a few days to process it. I’ve seen the refunds in my Amex usually within 48 hours.

 

[smmco]

It usually takes 3-5 business days. I've canceled dozens of reservations and have never had a problem getting the money refunded.

I don't like the fact that Disney doesn't issue a cancellation e-mail. Disney cruise line does. Every hotel chain, third party sight, and cruise line issues cancellation emails. I think its really poor customer service on Disney not to send out one. I get your angst. It causes a certain amount of stress when you have no proof and no receipt of a refund.

 

[johnnyr]

Got the refund 3 days later. No confirmation of the cancellation but the money was back on my CC in 3 days. Not too bad but I do agree there should be some kind of confirmation email or cancellation number.

 

[Theta]

My experience has been 3 to 6 days before a refund appears on credit card.