Serious Disappointment at Toledo

We, a party of four, had dinner there on the 12th, Wednesday. Quite a few tables were occupied, but we were escorted to a window table on the left side and ou guests thought everything was wonderful. This was their first time.

Now, this being only our second visit, I have yet to find anything to complain about. Maybe, we have been lucky.

We will be there again in January and see how it goes.
 
I get the whole speaking up and asking for what you really want idea, but something rubs me the wrong way about it too. You could argue the whole "how will they ever know if you don't speak up" standpoint, but if the place isn't packed, doesn't it also seem pretty cruddy to routinely seat guests in the less desirable spots if they fail to step up and ask for better? I don't mind asking, but if I have to step up and ask right away, I feel like it's already set a less than desirable tone for the night. Like what else are you going to skip in my experience if I don't know to ask for more/better? I just don't feel like guests should have to ask for better. It feels like a no-brainer to automatically seat the main (i.e. NICER) room first before seating guests in lesser areas. Heck, in the early days of BOG, I seem to recall them not even opening seating in the Rose Gallery for dinner because many felt it to be an inferior dining space for a nice dinner.


Well, it depends on how full they are going to be, and how their wait staff is scheduled.

Again, no one who waits tables is a mind reader. If you act like you are fine with your table and your area, how are they to know different?
 
Going to guess (just guess, zero actual knowledge), that instead of clumping all the servers - so, diners - in one ultimately crowded area, some were assigned to each room to enhance the overall dining experience.
 
Well, it depends on how full they are going to be, and how their wait staff is scheduled.

Again, no one who waits tables is a mind reader. If you act like you are fine with your table and your area, how are they to know different?

It's not a matter of mind reading...it's simple logic...common sense. It shouldn't take a rocket scientist to grasp that 99% of the people coming to dine there would like a table in the pretty room with the nice view. All of the promotional info out there on it boasts about the location and the art...a unique rooftop dining experience...a Spanish haven inspired surrealist art. Disney's page goes on to say "Savor dishes and small plates inspired by the flavors of Spain while feasting your eyes on the sweeping views from this rooftop restaurant." What part of that would make anyone working in this restaurant think someone would be Ok being seated in some basic side room if there were tables available in the nice parts? That's a far cry from what Disney is selling and it's insulting to the guest to give them anything less, let alone put them in a position to ask for the magic that was described, especially when it's clearly available. Even if you are expecting lighter crowds, effective restaurant management would involve seating this main room that everyone wants before using any secondary spillover spaces.
 


especially when it's clearly available.
I disagree with "clearly", and would instead consider it "seemingly available." Given the quantities of diners indicating how crowded Le Cellier is, I can certainly understand restaurants wanting to physically space diners whenever possible.
Even if you are expecting lighter crowds, effective restaurant management would involve seating this main room that everyone wants before using any secondary spillover spaces.
Effective restaurant management would consider and strive for diner comfort - among many other things. You want to spread out the diners and the stations whenever possible.
 
It's not a matter of mind reading...it's simple logic...common sense. It shouldn't take a rocket scientist to grasp that 99% of the people coming to dine there would like a table in the pretty room with the nice view. All of the promotional info out there on it boasts about the location and the art...a unique rooftop dining experience...a Spanish haven inspired surrealist art. Disney's page goes on to say "Savor dishes and small plates inspired by the flavors of Spain while feasting your eyes on the sweeping views from this rooftop restaurant." What part of that would make anyone working in this restaurant think someone would be Ok being seated in some basic side room if there were tables available in the nice parts? That's a far cry from what Disney is selling and it's insulting to the guest to give them anything less, let alone put them in a position to ask for the magic that was described, especially when it's clearly available. Even if you are expecting lighter crowds, effective restaurant management would involve seating this main room that everyone wants before using any secondary spillover spaces.

You are assuming every empty table has a waiter or waitress assigned to serve it. Which is not always so.

And yes, some people do go to Disney restaurants for the food, with the view being a lesser concern, if a concern at all.
 


We had a dinner reservation at BOG. Upon checking-in I asked for a certain area and confirmed we were willing to wait. When our name was called the person leading us headed in another direction at which point I mentioned our request and we were immediately taken to our requested area. I thought that was rather odd. Either the person leading us didn't know our request, didn't check or forgot. Whatever, I was glad I spoke up.
 
We dined there in Oct the night before our cruise. We also sat in the overflow room as OP did but we enjoyed it. Our server was very attentive, the sommelier came by to talk wine, and it was quiet. We were able to enjoy the sunset and evening sky. The meal was lovely, and we plan to return. To borrow a saying, that’s why there are 31 flavors.
 

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