Significant changes to MDE app in regards to Resort

[AngiTN]

Did anyone else get the update (at least iOS)
They now have you decline housekeeping on the app. (Service Your Way)
Also says it will confirm if you get straight to room option, or not. Makes it sound like this is going to be much more consistent than it's been. They've taken away the "maybe" you can go straight to your room. It's very straight forward, you will get your room number, etc. Guess we'll see about that one

Some screen shots

 

[mrsap]

I’m updating as we speak!! I was just coming on to post something. Interesting!!!

 

[AngiTN]

Online is new too. I do not see the Service Your Way stuff online though. Guess that's app only right now at least

 

[SaintsManiac]

I don’t see that yet and I don’t have an update. This would be so helpful.
Edit: got the update now, but don’t see the housekeeping option. Weird.

 

[tnolan]

Got the update too; maybe the housekeeping option appears once you start online check in.

 

[Best Aunt]

About the option to decline housekeeping - as far as I know, that has not been available at deluxe resorts. I don't know about moderates. So if you are seeing it after the update (or not seeing it), what type of resort have you booked?

 

[Leigh L]

I noticed last night there were some changes on the website (also seeing no service your way listed). Just updated my Android and I'm seeing the same changes, thanks for the heads up!

About the option to decline housekeeping - as far as I know, that has not been available at deluxe resorts. I don't know about moderates. So if you are seeing it after the update (or not seeing it), what type of resort have you booked?

I can confirm this housekeeping option is available on the updated app for both value and moderate. We have a quick 2 nighter at ASMo as we pass through town next month and a later Coronado stay and can see it on both.

 

[SaintsManiac]

I’m staying at Pop and it’s not on my app. I am booked with a TA, but not with a group rate or anything, so that shouldn't be an issue. I'm wondering if I am too close to the check in date.

 

[Leigh L]

I’m staying at Pop and it’s not on my app.

Just had a thought, I wonder if the option shows up when your stay is within a certain window of time as your trip arrives? Is your trip still a few months off?

On a different note, I was surprised it let me do it for a 2-night stay? Was it always 2 nights to be eligible?

 

[SaintsManiac]

Just had a thought, I wonder if the option shows up when your stay is within a certain window of time as your trip arrives? Is your trip still a few months off?

On a different note, I was surprised it let me do it for a 2-night stay? Was it always 2 nights to be eligible?

I just edited my post to explain that LOL. I check in 7 days from now. I bet it's too close.

I can't remember if 2 nights is a new thing. I've done it for 4 nights before.

 

[Farro]

I noticed last night there were some changes on the website (also seeing no service your way listed). Just updated my Android and I'm seeing the same changes, thanks for the heads up!



I can confirm this housekeeping option is available on the updated app for both value and moderate. We have a quick 2 nighter at ASMo as we pass through town next month and a later Coronado stay and can see it on both.

Where do you see the housekeeping option? We are staying at Gran Destino. I don't want to decline, but I don't even see the option. Maybe because we don't go until May?

 

[SaintsManiac]

Where do you see the housekeeping option? We are staying at Gran Destino. I don't want to decline, but I don't even see the option. Maybe because we don't go until May?

@AngiTN has the screen shots posted above. It should be under the "vacation info" portion when you select "modify check in."

 

[AngiTN]

About the option to decline housekeeping - as far as I know, that has not been available at deluxe resorts. I don't know about moderates. So if you are seeing it after the update (or not seeing it), what type of resort have you booked?

Yes, still only for Mod and Value. It even covers/confirms this in the info about the program. Check out the screen shot I have that shows "About the Program"
That particular stay is a Mod

Just had a thought, I wonder if the option shows up when your stay is within a certain window of time as your trip arrives? Is your trip still a few months off?

On a different note, I was surprised it let me do it for a 2-night stay? Was it always 2 nights to be eligible?

2 nights has always been eligible. The only one not is a single night, since they always deduct 1 night from your total stay because they have to clean after your last night. So minimum is $30

Where do you see the housekeeping option? We are staying at Gran Destino. I don't want to decline, but I don't even see the option. Maybe because we don't go until May?

No idea, our stay is 6 weeks away. You don't see it until you go in to Online Checkin. I'd think it's there all the time. I have later stays booked but no other Mod's

 

[Leigh L]

2 nights has always been eligible. The only one not is a single night, since they always deduct 1 night from your total stay because they have to clean after your last night. So minimum is $30

Thanks so much, I never knew this

 

[pschro1]

Has anyone had problems getting these options to load? I updated the app this morning on my iphone. Since I am already checked in for my trip I now see the option to "Update checkin." When I choose the option nothing happens. Disney support says its a compatibility issue between the app and the safari browser. Anyone else having this problem?

 

[mrsap]

I haven’t been able to see any of my plans on the app since (this morning). Website is fine, though.

 

[AngiTN]

Has anyone had problems getting these options to load? I updated the app this morning on my iphone. Since I am already checked in for my trip I now see the option to "Update checkin." When I choose the option nothing happens. Disney support says its a compatibility issue between the app and the safari browser. Anyone else having this problem?

Everything is working good for me. Those are my screen shots above
I have 11 Pro Max running iOS 13.3, MDE app shows Version 5.6 Build: 20191028.1, if that helps compare things
I haven't use Safari to view MDE on my phone, only the app.

 

[AngiTN]

I haven’t been able to see any of my plans on the app since the update. Website is fine, though.

Obvious question, did you sign out, close the app, and sign back in?

 

[mrsap]

Obvious question, did you sign out, close the app, and sign back in?

I did, but unfortunately did not fix it for me. I am going to actually delete it and then reinstall.

 

[AngiTN]

I haven’t been able to see any of my plans on the app since the update. Website is fine, though.

This isn't from your app?

I’m updating as we speak!! I was just coming on to post something. Interesting!!!

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