Whositsgalore
Nap Aficionado
- Joined
- May 12, 2018
The wait for MS is insane!!!!!
Last edited:
I have 9 extension numbers for 9 different CM. When I call I tried using an ext. # but 90% of the time I get someone else.
I have 9 extension numbers for 9 different CM. When I call I tried using an ext. # but 90% of the time I get someone else.
We have two that we try to use, same here they rarely answer.
I've tried calling a particularly helpful CM at MS as well. No doubt they are busy on the phone with other members.
Having managed a call center in the past, I could have predicted this, LOL. Wait time is an important component of Call Center performance measurements. Letting callers wait for a preferred Rep negatively impacts those (and consequently, bonuses for managers & supervisors).In the past the system would state that the agent was busy and give you the choice of waiting or moving on. Now it just moves on.
Bill
Having managed a call center in the past, I could have predicted this, LOL. Wait time is an important component of Call Center performance measurements. Letting callers wait for a preferred Rep negatively impacts those (and consequently, bonuses for managers & supervisors).
Given the choice, I'd pick any competent Rep over a preferred Rep to avoid sitting on hold. YMMV.