We used TT when we flew into Sanford. Our driver was Don and he was wonderful. We also were almost 2 hrs. late, but he was there waiting. We did have a grocery stop planned. Don asked if he could just stop at a White Hen type store. This was due to our late arrival. We were in and out in 10 minutes, the store had everything we needed. Don picked us up at the end of our stay and gave us many tips for our next trip down. Things like where to visit, outside of WDW and where to eat. Now, of course..do you think I remember what he said? Not a chance. I'm planning on using them again this summer unless I hear of something awful happening with them. I would assume that anyone can have a bad experience with the same company that someone else loves. We were extremely happy with them. BTW...there were 4 adults and 2 dd's, both 8 at the time. We reserved a van but TT showed up in a beautiful stretch limo.