Pmlocke
Peter Locke
- Joined
- Aug 1, 2014
I never thought I would be writing this but here I go. Last Novemebr my wife and I had dinner at Tony's in the Magic Kingdom. We had eaten there several times in the past, always had good food and several times I have even defended them on this site. First of all, we waited twenty minutes past our reservation to be seated in a half full restaurant. Why the wait when there were so many empty tables. We then waited for 10 minutes before our waitress appeared. We gave her our order and some 20 minutes later our food appeared. The lasagna was COLD. Not warm - COLD. The other items on my plate were hot. I called the waitress over and she took the plate, along with my wifes cold food and came back 20 minutes later with cold lasagna. I'm sorry, there is NO reason for that to ever happen. We will never eat at Tony's again and I strongly urge everyone to do the same. I complained at the restaurant, I complained at the visitors center and then I sent a strongly worded letter to Guest Communication Services. There is no reason, for the amount we spend for this food, for it to be served in this manner and unless we complain vigorously, things won't change. I have seen over the years how the standard of quality has slowly decreased while all the time the prices keep going up. I am at a loss as to what can be done to change this. Attendance keeps rising every year so based on that alone, I don't see how changes are to be made. The only way to affect change is to hit them in the cashbox but that won't happen if attendance keeps increasing. Anyone have any ideas out there? How do we get the word to the "Man" that things need to be done regarding the quality of the experiance of Disney World?