DW's laptop died.
This is the 3rd laptop she's had over the last 4 years. Luckily
we had the protection plan from Circuit City. Problem is getting them to own up to their own system that they tout every time you buy an expensive item!
With the first one that died (Compaq) we got a gift card for the full amount and it was taken care of in the store (a very good friend worked there). The second one (HP) was a TOTAL NIGHTMARE!!!! Since we weren't near our friend any more, we had to go through "the process" of sending off to their depot repair. Pretty straightforward...they send a box via FedEx and we send the laptop back. They shipped it back to us...IT WAS MORE BROKEN THAT HOW WE SENT IT!!!
So she goes to the store and raises holy hell about it
. The useless NO customer service people offer to send it off for repair (mind you, it's been non-operational for going on 2 weeks now). We check back the following week and they said the depot replaced the laptop with a new one and it's in!
We go to pick it up and the asst manager comes up to the counter, tosses the box into a bag and tries to shoo us out the door.
But we have ammo this time...our neighbor was the store's GM and got promoted to DM--but he introduced us to his replacement and she was in the store. So DW--not trusting this bozo--opens the box......
IT WAS THE SAME LAPTOP!!! So now, the Italian comes out
and she takes the guy's head off in front of everyone!
The store GM apologizes profusely and gives us a full refund for the laptop, tax (even though it was tax free) and the cost of the protection plan
We used that gift card to buy a VAIO and this one has also died...the HP and VAIO both developed broken power jacks. So now, we're waiting to see if they are going to repair (unlikely) the unit or authorize a refund. BUT!!! She's not interested in ANY computer at CC this time...no, this time she's going to contact a friend who works for Dell and go with them!