huskies90
DIS Veteran
- Joined
- Oct 28, 2004
I cant believe this post is still going. Thank you to everyone who at least tried to understand what I was trying to say without dousing me with gasoline.
Ill try one more time. We had a great time at Disney. We always will. We go to Disney for two reasons. One for the amazing attractions and two for the feeling of magic and customer service we receive. Those two things differentiate Disney from a local Six Flags (which by the way we have a great time at too!!). As for the winning dreams, I dont care how it sounded I was not bitter or whining we didnt win anything nor was I expecting (nor did I care), I was simply pointing out that we did not see all that much while we were there. Thats it. I also proceeded to point out that we had many more magical experiences on our previous trips. I agree that that could be coincidence and people having bad days and all that. I also agree that this is just my perception and my less magical experience may be someones most amazing experience ever. Heck, walking down Main Street alone is pretty darn magical (I liked the pizza quote). While the comment about cast members focusing on other peoples dreams and not taking care of us was somewhat tongue in cheek, the truth is I wonder if the YOAMD has had a downstream effect thats all.
Next, service and customer perception is absolutely and most definitely measurable. I work for a company that makes a science out of it. I can hook you up with our director of quality assurance and he can walk you through how to scientifically survey your customers. It is really quite extraordinary.
And finally, bad day coincidence or whatever, it just so happens that our experience at Universal had more magic. I can give you several very small things that happened that had nothing to do with a million dreams that just made us laugh, smile whatever. Like the guy at the front desk who checked us in helping us when I asked about restaurants; he went in the back and came out with a handful of menus and flipped through them with us. When we got to Bubba Gump Shrimp he called my oldest daughter who resembles Robin Wright, Jenny and did his best Forrest impression. It just so happens my oldest daughters name IS Jenny and she hates that. I know you had to be there but it was hysterical. Jennnnnny, weeeeez like peeez and corrats, again. She turned red and we were laughing our rearends off. Meantime, Mr. Chuckles at CSR didnt smile once, didnt even give us our welcome package (I had to go back and ask for it) and when our broad room request (Casitas section) was denied (forth time in a row now we have not received our request), he did nothing to at least try to do something. I dont mean to pick on that guy. He was just one example. The fast pass thing was another example where from a guy who deals with customer service every day, I thought it could have been handled differently whether the cast member was empowered to do so or not. We had an experience on a previous trip where my daughter was measured for a ride, passed, waited in line, was measured again at the vehicle and did not make. She started crying and without hesitation, the cast member grabbed a manager who came out with a family fastpass. Nobody asked for it. He saw a crying child and reacted. To me, that is Disney magic and it has nothing to do with a million dreams.
As for people who really did have a bad experience like having wet floors or have something actually happen to them. Those things happen and those are real issues. Luckily nothing major like that has happened to us and I don't want to compare these little type of things with those who really do have bad experiences. Those things happen everywhere, Disney, Universal, the Jersey shore, whatever.
So, just because I pointed these things out does not mean my vacation was ruined or I that I had a bad time. We had a great time. And anyone who has a bad vacation because they did not win a dream is insane. But remember that the great service is one of the two things that sets Disney apart. I hope next time I go, we prove that the flat less magical trip was just coincidental. But as a Disney fan, it is OK to be a bit concerned. Thats it!! Thanks for reading!!
Ill try one more time. We had a great time at Disney. We always will. We go to Disney for two reasons. One for the amazing attractions and two for the feeling of magic and customer service we receive. Those two things differentiate Disney from a local Six Flags (which by the way we have a great time at too!!). As for the winning dreams, I dont care how it sounded I was not bitter or whining we didnt win anything nor was I expecting (nor did I care), I was simply pointing out that we did not see all that much while we were there. Thats it. I also proceeded to point out that we had many more magical experiences on our previous trips. I agree that that could be coincidence and people having bad days and all that. I also agree that this is just my perception and my less magical experience may be someones most amazing experience ever. Heck, walking down Main Street alone is pretty darn magical (I liked the pizza quote). While the comment about cast members focusing on other peoples dreams and not taking care of us was somewhat tongue in cheek, the truth is I wonder if the YOAMD has had a downstream effect thats all.
Next, service and customer perception is absolutely and most definitely measurable. I work for a company that makes a science out of it. I can hook you up with our director of quality assurance and he can walk you through how to scientifically survey your customers. It is really quite extraordinary.
And finally, bad day coincidence or whatever, it just so happens that our experience at Universal had more magic. I can give you several very small things that happened that had nothing to do with a million dreams that just made us laugh, smile whatever. Like the guy at the front desk who checked us in helping us when I asked about restaurants; he went in the back and came out with a handful of menus and flipped through them with us. When we got to Bubba Gump Shrimp he called my oldest daughter who resembles Robin Wright, Jenny and did his best Forrest impression. It just so happens my oldest daughters name IS Jenny and she hates that. I know you had to be there but it was hysterical. Jennnnnny, weeeeez like peeez and corrats, again. She turned red and we were laughing our rearends off. Meantime, Mr. Chuckles at CSR didnt smile once, didnt even give us our welcome package (I had to go back and ask for it) and when our broad room request (Casitas section) was denied (forth time in a row now we have not received our request), he did nothing to at least try to do something. I dont mean to pick on that guy. He was just one example. The fast pass thing was another example where from a guy who deals with customer service every day, I thought it could have been handled differently whether the cast member was empowered to do so or not. We had an experience on a previous trip where my daughter was measured for a ride, passed, waited in line, was measured again at the vehicle and did not make. She started crying and without hesitation, the cast member grabbed a manager who came out with a family fastpass. Nobody asked for it. He saw a crying child and reacted. To me, that is Disney magic and it has nothing to do with a million dreams.
As for people who really did have a bad experience like having wet floors or have something actually happen to them. Those things happen and those are real issues. Luckily nothing major like that has happened to us and I don't want to compare these little type of things with those who really do have bad experiences. Those things happen everywhere, Disney, Universal, the Jersey shore, whatever.
So, just because I pointed these things out does not mean my vacation was ruined or I that I had a bad time. We had a great time. And anyone who has a bad vacation because they did not win a dream is insane. But remember that the great service is one of the two things that sets Disney apart. I hope next time I go, we prove that the flat less magical trip was just coincidental. But as a Disney fan, it is OK to be a bit concerned. Thats it!! Thanks for reading!!
) on this matter, I'm just going to move on.
as one who moonlighted as bartender in PA, not only is the establishment fined heavily for 'serving underage minors'...
