happylittlefamily
Mouseketeer
- Joined
- Sep 9, 2010
10/26/2010:
I just wanted to let you know that I have a written update in post #55, pictures were added in post #102, and more pics were added in post #138 for those who have been asking. Just wanting to make it easier for you
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UPDATE IS IN POST #55
I updated with info about property management in #55, but will be able to add pics later if you want them. I have to run out for errands and work on homeschooling my son. Sorry to those who don't like reading long posts. I'm clearly incapable of writing without an abundance of detail. LOL!
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This is our first time renting a "home" vs a resort. I didn't think there would be too much of a difference, other than a little more seclusion and no scheduled activities, etc.
I'm not going to state the home we are in, but need to ask some questions because I am a little disappointed. But I'm not sure if this is stuff that is typical or if it truly is stuff that I should be upset about. Would love former visitors to WH to let me know if you experienced the same so I know if I need to contact the owner/manager or if I need to just let it all slide. Thanks!!
First, the house is gorgeous. None of the issues I'm upset about are the owner's fault at all. They are definitely whoever is managing the property. Mostly, what irks me is being charged $95 for a cleaning fee, but the place really isn't clean. I'm going to have to spend all day today just cleaning to feel we can use the stuff in the kitchen.
-My daughter's bed definitely looked like the sheets were not changed. Not just typical wrinkles, which were obvious in the sheets. But near the edge of her side of the bed and on the pillowcase, there was the "crushed" wrinkles as if slept or laid in.
-No dishwashing soap. No extra toilet paper. Just what is on the rolls. No paper towels.
-On the last day, we are required to wash and dry ALL the towels before leaving. I normally do this anyway, so no big deal, but there is NO laundry detergent supplied. With a requirement like that, how am I supposed to trust that the tenent BEFORE us actually used detergent to wash the towels?? I am sure they probably did, but with it being a requirement of the tenent to go out and obtain laundry detergent to wash the towels and actually WASH them all, I'm a little concerned that maybe they weren't done?? Not trying to be paranoid, but a little offended that management doesn't insure this is done personally.
-The house sleeps 8-10 people, but there are 4 large glasses and 2-3 large glasses and they are all mis-matched. Not even enough for everyone to drink out of at one meal!
-When I went to grab a glass to use, it had lipstick on it! UGH! (again yuck, because I didn't know I'd need to bring/buy dish soap)
-When I went to make my coffee this morning, the coffee mug had white residue all inside the coffee mug UGH
-When I went to get the kids' plates and cups out of the cabinet, all the cups were still wet on the insides of the cups. While it's great that they were washed, who knows how long they have been sitting there with water sitting in them??
-The pool fence states it needs to be locked when not in use, but it's broken and can't be locked. I have 4 kids, so that is disappointing.
-The pack n play provided for babies has a side completely cut out! Like, the entire mesh lining is removed! It's a little tough keeping the little one in there with a side missing, ya know? In defense, there is another pack n play supplied. I just didn't bother checking it as my eyes were tired of rolling by this point
-Other random things like hairs, dust, fridge had crumbs in it, light on microwave doesn't work, kitchen throw rugs are dirty, dishwasher has stuff all over the front of it, my son's toilet had the clean toilet band on it, but when I lifted the lid to take him potty, there was a hair on the seat, etc.
I'm not a super picky person. I normally can overlook a lot and just deal with it, but I'm kind of annoyed by this stuff. I didn't expect a perfect home or anything. I personally don't have one myself, so definitely wouldn't expect to rent one. But, I guess, with the high reviews, I was expecting things like this to not be issues. Is this normal or should I contact management? I don't want to be a pain and certainly don't want to waste my week getting caught up in repairs and maintance issues, but I'm sure the next renters may want these things dealt with as well?? Thanks for the insight!!
I just wanted to let you know that I have a written update in post #55, pictures were added in post #102, and more pics were added in post #138 for those who have been asking. Just wanting to make it easier for you
_________________________________________________________________
UPDATE IS IN POST #55
I updated with info about property management in #55, but will be able to add pics later if you want them. I have to run out for errands and work on homeschooling my son. Sorry to those who don't like reading long posts. I'm clearly incapable of writing without an abundance of detail. LOL!
_________________________________________________________________
This is our first time renting a "home" vs a resort. I didn't think there would be too much of a difference, other than a little more seclusion and no scheduled activities, etc.
I'm not going to state the home we are in, but need to ask some questions because I am a little disappointed. But I'm not sure if this is stuff that is typical or if it truly is stuff that I should be upset about. Would love former visitors to WH to let me know if you experienced the same so I know if I need to contact the owner/manager or if I need to just let it all slide. Thanks!!
First, the house is gorgeous. None of the issues I'm upset about are the owner's fault at all. They are definitely whoever is managing the property. Mostly, what irks me is being charged $95 for a cleaning fee, but the place really isn't clean. I'm going to have to spend all day today just cleaning to feel we can use the stuff in the kitchen.
-My daughter's bed definitely looked like the sheets were not changed. Not just typical wrinkles, which were obvious in the sheets. But near the edge of her side of the bed and on the pillowcase, there was the "crushed" wrinkles as if slept or laid in.
-No dishwashing soap. No extra toilet paper. Just what is on the rolls. No paper towels.
-On the last day, we are required to wash and dry ALL the towels before leaving. I normally do this anyway, so no big deal, but there is NO laundry detergent supplied. With a requirement like that, how am I supposed to trust that the tenent BEFORE us actually used detergent to wash the towels?? I am sure they probably did, but with it being a requirement of the tenent to go out and obtain laundry detergent to wash the towels and actually WASH them all, I'm a little concerned that maybe they weren't done?? Not trying to be paranoid, but a little offended that management doesn't insure this is done personally.
-The house sleeps 8-10 people, but there are 4 large glasses and 2-3 large glasses and they are all mis-matched. Not even enough for everyone to drink out of at one meal!
-When I went to grab a glass to use, it had lipstick on it! UGH! (again yuck, because I didn't know I'd need to bring/buy dish soap)
-When I went to make my coffee this morning, the coffee mug had white residue all inside the coffee mug UGH
-When I went to get the kids' plates and cups out of the cabinet, all the cups were still wet on the insides of the cups. While it's great that they were washed, who knows how long they have been sitting there with water sitting in them??
-The pool fence states it needs to be locked when not in use, but it's broken and can't be locked. I have 4 kids, so that is disappointing.
-The pack n play provided for babies has a side completely cut out! Like, the entire mesh lining is removed! It's a little tough keeping the little one in there with a side missing, ya know? In defense, there is another pack n play supplied. I just didn't bother checking it as my eyes were tired of rolling by this point
-Other random things like hairs, dust, fridge had crumbs in it, light on microwave doesn't work, kitchen throw rugs are dirty, dishwasher has stuff all over the front of it, my son's toilet had the clean toilet band on it, but when I lifted the lid to take him potty, there was a hair on the seat, etc.
I'm not a super picky person. I normally can overlook a lot and just deal with it, but I'm kind of annoyed by this stuff. I didn't expect a perfect home or anything. I personally don't have one myself, so definitely wouldn't expect to rent one. But, I guess, with the high reviews, I was expecting things like this to not be issues. Is this normal or should I contact management? I don't want to be a pain and certainly don't want to waste my week getting caught up in repairs and maintance issues, but I'm sure the next renters may want these things dealt with as well?? Thanks for the insight!!