After reading this entire thread, I'm curious as to what "really" happened. I admit, I'm a bit confused...did the OP call on a weekend and was thus transferred to the central res system? If so, that would obviously make a difference. Or did the OP get the Jessica in house and Jessica just dropped the ball??
I read on these forums about HoJo's and after staying at CCI (which was lovely) decided let's try another hotel. (We do mostly day trips.) I read the HoJo's threads on the DIS as to the new cancellation policies as well. I decided to go on the HoJo's discussion boards and it was there that I saw a thread about AP holder discounts. Clicked on the thread and saw the exact date I wanted, Sunday March 6th, standard king room, $59.00. In this thread it stated to call directly to HoJo's in Anaheim at 714-776-6120 and ask for In-House ressies which I did last Saturday morning (1-29-11). I asked who I was speaking to and she identified herself as Jessica. I did not get Central Reservations, I was talking directly to Anaheim.
Frankly, if HoJo's is advertising a date as AVAILABLE on their website at a discounted rate, then they MUST honor it up until that date is pulled from the website.
This exactly what I said to Jessica, 'it's on your website, Jessica, I am looking at it as we speak on the phone", "well, I'm sorry, they were all changed this morning"
this is what bothered me the most. I am looking at the rate and yet it changed that morning. It actually was on their website right up until Monday (1-31-11), as I was able to view it on Sunday when I c&p'ed it and posted it on this thread.
So even if the OP got Jessica at the in-house res line, Jessica SHOULD have honored the AP rate because it was (and correct me if I'm wrong, it still is) listed as available on their website.
Absolutely. That was my thought.
It is the HoJo's responsiblity to monitor and update their website. If they fail to do so in a timely and accurate manner, then the simply must honor what they advertise.
I agree that it's not really "great" customer service for the OP to have to go through ALL of this just to get the advertised rate.
Go through all what.
I'm glad HoJo's fixed it for her but really, what else were they going to do? Quite honestly, any hotel or any good customer service rep would have done this. It's just standard procedure...when someone complains, you fix it and you throw in a little something extra...hence the "view" room the OP got. This isn't "stellar" customer service, it's just standard...
With that said...my family likes the HoJo's but I don't stay here for the customer service. I stay here for the kids water park, clean facilities and the ET rate.
Well maybe, you have NOT needed to use their customer service as of yet. I definitely felt they needed to know that what their WEBSITE was saying was NOT what In-House Ressies was saying.