Honestly I'm really not impressed with much of it. The lounge is very small, most people down there are in wet bathing suits and barefeet, piling plates with all the hot appetizers they can carry before anyone can even get a chance to get near them. Way too many little kids grabbing food with their hands, no parental supervision, etc. Dirty coffee stirrers, empty sugar packets, missing tongs, its more like the Golden Corral than a concierge lounge. There seems to be way too many people staying on this floor compared to the offerings they're providing. They bring a pan of something out (example: 20 mini egg rolls) and they are gone in less than one minute. People are standing around waiting for food. I actually feel sorry for the lounge castmembers because they seem nice and friendly but they are trying to
control a zoo of chaos. I saw a CM tell a lady she needed to wear shoes and she ignored her and continued on. I saw a boy about 12 years old take off his wet sneakers, peel off his wet socks, leave them in the middle of the lounge floor and then procede to take apple slices with his bare hands. There are many small children unattended, so I'm guessing parents like to treat the lounge as free babysitting. I have been staying out of there because it really makes me angry. I swear I came so close this morning to unleashing a tirade on a boy who was about 10 years old playing in the sugar cube bowl while his mother stood right there next to him. I may sound like a snob but this is completely unacceptable to me. We've stayed on the CL at the GF, YC, WL, AKL, BWI, and Poly... this one is the bottom of the list for sure. I don't think its the CMs fault, I'm sure they don't want to play sheriff all day to a bunch of kids who really ought to know better. Or if they don't know better then
their parents should know better.
I will definitely stay at the BC again, its a great location, we love being close to Epcot, we love SAB, our room has been cleaned every day by the time we return from the parks (which is HUGE in my book), but I wouldn't waste money on the CL here again. I made all my own ADRs online anyway so really we just like the use of the lounge as an added bonus. I don't want the stress of having to deal with a huge crowd every time I want a glass of water or a cup of coffee. I want a lounge that is relaxing and enjoyable for down time and I want an occasional snack that hasn't been touched by 50 kids.
Rant over
Sorry about that!
