We've only done the 7 days on the Breeze. I never found it to be a booze cruise. I have had some horrible experiences with their customer service call centers. The latest has me considering canceling my Vista cruise. I spent 2 hours on the phone and the issue was never resolved. Basically I called to ask how much it would cost to take 2 people off my reservation because I was thinking about booking two rooms, and the CSR did it without even confirming with me that I actually wanted to do it, and charged me a 250.00 dollar penalty. When I asked to talk to a supervisor she put me on hold for 30 minutes and then disconnected me. I called back and it happened again. I finally got someone that was able to reverse part of the damage, but like I said it was a 2 hour ordeal. They acted like they were doing me some sort of favor by giving me back the 250.00. It left a really bad taste in mouth. It's not the first time I've had issues with their phone reps. It's a shame because I really liked my Carnival cruises. I may cancel and use my 300.00 dollar credit to cruise on the Vista out of Galveston when the prices are better and I'm not so angry. It's interesting because every time I've had a bad experience I've gotten a survey the next day, and was able to explain the issue, but have never got a call.
One thing I will commend
DCL on is their call centers. Everything has always been easy. Of course DCL doesn't have multiple promotions, different rates, and different penalties so that make it a little easier. I've never had a problem with NCL either.