Disney Addicted
DIS Veteran
- Joined
- Aug 29, 2011
Just back from Sobeys shop (Barrhaven for those in the neighbourhood) and I have to vent.
I picked up 2 of the cakes on the front page buy 1 get 50AM. Not all the tags were up yet so I specifically asked the bakery person if this particular cake counted towards the 50AM promotion. Yes it did. Went through the cash, AM total seemed low, went to the car to reconcile my shop before I left the parking lot. Sure enough I was only given 50AM for one of the two cakes I purchased.
Went in to speak with CS to get the other 50AM added. He was helping someone else so I patiently waited. Finally got around to me and I told him what happened. Usually just a simple add the airmiles. No not with this one. He read the flyer and then said he thought it was one cake per purchase or collector account I don't know which. Tried to call a manager to ask. Flipped through lots of papers in their exception binder. Other people showed up with questions so he finally said "Oh I'll just put them through because I'm too busy to look this up now."
I got my 50AM but I left feeling like I was doing something wrong.
Anyone else want to try 2 cakes and see if this happens to you? Last week at Foodland, no issue what so ever. It wasn't like I was picking up 6 of them. I bought 2.
I was going to say no way. You get multiple air miles when you purchase multiples of the offer. However, I'm on chat with Pam and she's trying to tell me this is NEW and it's 1 offer PER CARD PER DAY from now on. I'm still on chat. I asked her to check with someone else and she said she's going to review the information they were sent.
Now she says it's not up to Air Miles but Sobey's makes that decision.
Well, I'm suppose to be heading to Sobey's today or tomorrow. They'll get a headache from me if it's really 1 offer per card per day now. I'll be asking to see the fine print for every offer in the flyer that says that. If they flat out refuse to honor the air miles, then they will have to ring in returns for foods. I don't know if they throw out the returned (or changed my mind at the cashier) food like Wal-mart does, but if they do - this will be a big hassle for them.
UPDATE: I just got off the phone with Sobey's customer service number. The lady I spoke with there said this is NOT correct. Unless the flyer specifically limits the amount of air miles, you can earn multiple miles when purchasing multiple offers. She was very surprised to find me questioning this. I told her an AM rep was claiming this was a new policy from Sobey's. She took my name & number so she can speak with the marketing manager and get back to me.
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