Our room at AKL was skipped twice on our trip in April. The first time I just asked for towels and let it go. The second time though I went to the lobby and dealt with someone there and they gave me a small credit off of one night. I wasn’t satisfied that the housekeepers Manager was aware of the situation so I followed up from home and got a follow up call from guest services and the resort and it was more than made up for.
At those prices I shouldn’t have to beg for towels and toilet paper in the lobby. Our housekeeper also walked in on us without knocking, right after we got into our room. She had a huge Dasani bottle that she said she was coming in to leave for us, but to be honest I suspected she was looking for a break. Ours was the last room on the hallway so out of the way and possibly easy to take a break in without being noticed.
The whole thing just left a bad taste, but it can definitely happen anywhere.