We go out, get back at 3 and now there is water seeping up through the cracks of the floor in bathroom/kitchenette area.
Packing up and moving is more lost time and might happen if the situation gets worse.
Doesn’t sound like this is the problem, since staff, maintenance have been to their room multiple times with the magic band issues, plumbing issues etc.
But I do agree that I would have a face to face conversation with a manager at this point, don’t bother with front line front desk person.
Most DVC members are pretty good about reporting room issues
Not ideal but I don’t think they could have done much more and the staff has been great throughout.
I think I am most disturbed about the time it took them to move them.
Some threads and responses can get out of hand at times. Tone is hard to judge, thus why I did not respond initially to your statement. You don’t know me, I don’t live a life of entitlement, DVC doesn’t owe me for anymore than what I’ve paid for and continue to pay to maintain. I stand by my statement, downgrading is not an option. I’m calm and fair, I address people with curtousy and respect, and in this situation I would have been at the lobby/manager ASAP. I expect and demand the standard I’ve enjoyed for 19 years of DVC ownership, and I stand by my original post. I never inferred nor would I ever expect someone to be displaced for me but as Snappy put it so well, I can’t give DVC a pass for how they handled this incident. In the end, if the OP is happy, that’s what matters most.I'm addressing those who think Disney owed them an upgrade or another equal unit if there simply wasn't one for their entire stay.
That door issue sounds like they needed to replace the battery in the door. Multiple bands having problems isn’t a band issue. (Learned that at Kidani)
Holy moly how does that even happen???
Glad you finally did it. From experience, moving always sounds like more of a hassle than it is. The relief you get from moving is bigger than trying to stay.
The plumber wasn’t called after their big call to “engineering”. That’s where the communication failed. That’s why one need to walk to the front desk.
From reading over the years, I disagree.
They could have done more. What they’ve done is really good. But there’s room for improvement.
We had a horribly mildew/mold infested room at SSR with extended family (I’m incredibly sensitive and I shut down very quickly with the smallest smell of it), and they were throwing a grand villa at us *that night*. I stupidly said no, I only wanted what we paid for, and we stayed overnight until the two bedroom replacement was available. Horrible awful idea. I shouldn’t have waited. I was so sick for so long after that. And my female blood relatives (all so sensitive) that stayed with us were sick as well.
They also, for that one (albeit huge) issue, gave us 200 in credit (then 50 more bc it took 2 hours to get us set up with a charge account so we could use the money).
You deserve more.
It sounds like it was the OP’s reticence to pack up that caused that. Like me refusing the grand villa. That was on me.
At the capacity they are working with lately, I hope you never have to find out because when you have a room type that is so very limited you may find that you have zero options. Because they sure can't manufacture rooms that don't exist and I'm positive you are not expecting Disney to remove someone from their room so you can have it, are you?
You may be right about DVC members reporting stuff.
I may be a bit compulsive but I tend to report stuff, had a couple of smallish things that weren’t right at our beach house rental last week. Different situation but the owner was glad I told him, easy to fix stuff but when a guest first walks in and it’s minor but obvious stuff, it colors that first impression. This owner takes great pride in what he calls his tiny house, cares about his VRBO reviews too. I can’t wait to see his big house next door when it’s completed.
Sadly what's important to us is just another day at work for Disney and the CM's.
And it seems pretty apparent to me that Housekeeping is NOT trained to spot and report. At least not with DVC.
While some issues as in scratches, dents, missing items, stained carpet are bothersome, water seeping up through the floor all night is altogether a different issue. There are some issues that can’t wait a year to be addressed or multiple rooms will be out of service.
I just don't think they have time.
I certainly agree they are very busy just getting their assigned rooms done! Absolutely. The thing is that I'm pretty sure they all have smart phones now to both get messages and send work orders, so it really shouldn't take but a minute to take a photo of the issue and forward it on. They are using photos to report issues for work orders a lot now.
I honestly think the housekeepers aren't trained or encouraged to report anything other than major issues. But from what I have seen, they do have the capability.
I have another TS. And I have been AMAZED at how awesome the housekeeping is there to report even the most minor issues, like the rod that twists to open/close venetian blinds on a door to a lanai. I have come back to my condo, never having reported issues like this (as they weren't a big deal and didn't interfere in any way with our day to day enjoyment), and found a note from housekeeping saying they reported it, AND a note from engineering saying they fixed it for us! So it was reported, fixed and all done with nice notes left while we were out of the room a short time, and we had NEVER mentioned it! I find that pretty awesome in the ol' guest service realm.
All of what you reported above about your other TS indicates good management.
Truth!!! I have more stories to support that very thing. Though I have owned DVC much longer, and still do love it, I've found there are other TS that are both gorgeous and have outstanding service. I would definitely place my other TS above DVC in the service respect. Not happy to say so.