Kurayamino
Earning My Ears
- Joined
- Dec 12, 2018
Hi everyone, first time poster.
2 of us purchased WDW Platinum Passports back in September. When we arrived at Guest Relations on Thursday, December 7 in Disney Springs we decided to upgrade to the Premiere Passport when picking them up.
The My Disney Experience app for Disney World is ok. Fast passes, photos, etc.
But the Disneyland app will not populate with our passes on the app or the website. We receive an error when trying to manually add either Premiere Passport to either the site or the app as well.
The next day I asked a Guest Relations but they said I had to call. I called Disney and they put me through to IT that said the pass is linked to Disneyland (because of the single sign on for Disneyland/World), but they have been having an issue having Premiere Passports, Annual Passports, Club 33, and Disney Vacation Club accounts populating with Disneyland.
The Cast Member left it at that (an escalated support ticket) and I haven’t heard anything since not has our information come through. Has anyone encountered this issue? We are trying to plan a Disneyland trip for January but it’s tough when I can’t make Max passes or see AP hotel Rates. Does Disney ever offer a day or 2 extension on APs when you literally can’t use it? (I doubt it).
Thanks in advance everyone.
2 of us purchased WDW Platinum Passports back in September. When we arrived at Guest Relations on Thursday, December 7 in Disney Springs we decided to upgrade to the Premiere Passport when picking them up.
The My Disney Experience app for Disney World is ok. Fast passes, photos, etc.
But the Disneyland app will not populate with our passes on the app or the website. We receive an error when trying to manually add either Premiere Passport to either the site or the app as well.
The next day I asked a Guest Relations but they said I had to call. I called Disney and they put me through to IT that said the pass is linked to Disneyland (because of the single sign on for Disneyland/World), but they have been having an issue having Premiere Passports, Annual Passports, Club 33, and Disney Vacation Club accounts populating with Disneyland.
The Cast Member left it at that (an escalated support ticket) and I haven’t heard anything since not has our information come through. Has anyone encountered this issue? We are trying to plan a Disneyland trip for January but it’s tough when I can’t make Max passes or see AP hotel Rates. Does Disney ever offer a day or 2 extension on APs when you literally can’t use it? (I doubt it).
Thanks in advance everyone.