So our room kept on smelling like smoke, first night we told the cm’s we were smelling a weird odor and pretty sure it was smoke, they said they’d look into it.......my wife wakes up with a terrible migraine, definitely know it is indeed cigarette smoke we have been dealing with now, so I open both doors to the room, when I did this I could literally see the smoke rolling up from outside our balcony, walked out sure enough smokers........cigarettes thrown on their balcony smashed, a woman enjoying a cigarette.
So we then tell the CM’s how my wife has gotten sick because she is very sensitive to cigarette smoke and affects her asthma, so they start apologizing saying it will get taken care of. One of them mentioned talking to another manager downstairs as well as they could give us a gift card or a room credit for dealing with this......hmmm ok that will surely make my wife feel better....
Her entire day was shot which in turn made us feel bad for her and tried to just comfort her best we could.
So I go downstairs wait and wait and wait and wait, did I mention I waited?
Glenn comes over asks who I am and says I don’t know why we should need to be compensated for this...I said it was your cm that suggested it......hmmmm well I don’t know why they would do that.
He then says if it has affected us so much he could send some cookies and milk to our room!
I was not polite with my response and have already been in contact with another friend that is far higher up then he will dream to be and is helping with this annoying turned disrespectful situation......
For those that don’t know smoking is not permitted in rooms or balconies and a fine of $250 is to be enforced and $250 for any other room affected by this.
This is an ongoing issue we are still in contact with the proper folks.