It's funny you should say that, because that's what we used to do until multiple servers told us something like "we'll handle that at the end." We still had to remind them about the discount at the end of the meal so we were mentioning it twice. The way that works best for us is to just give them the card at the point where they ask us if we want a dessert menu or if there is anything else they can bring us. That way they don't have to remember to ask for the card (it seems they never did) and there's no need to run the check twice.
This is what I've found. But when with SIL she must think like the previous poster because she always has to mention it at beginning (even after I suggested we might not get as attentive service since the tip is automatic)...she still kept telling them at beginning. This was trip last month and I actually never noticed bad service that trip, even with SIL telling them up front about TIW. We had great service that trip. But past trips we've had some doosies, service wise (several times at Ohana dinners and Boma breakfasts and Cape May dinners...they are the frequent culprits).
My experience is that resort buffet breakfasts are madhouses. My experience with Boma closely mirrors yours on both of the occasions we have eaten there. I will say that our waitress really did seem to be doing her best but she was stretched thin. I do have some sympathy for waitresses at these buffets. They are not paid more than at other venues but get practically nothing in tips. For a typical table, these waitresses do (or at least should do) nearly the same legwork as a waitress in traditional restaurant. Nobody's signing up for extra shifts in Buffet land so it's easier to end up with service shortages.
I know exactly where you were. I've only dined at Paddlefish once and service was excellent. Fultons was a regular stop for my family and the service there was good, with only one notable exception. In any case, Paddlefish is a 'signature' dining experience and I would not have tolerated service like you describe. I'm generally very easy going in this regard but when a restaurant calls themselves signature I expect signature service. The second time you spoke with the manager you should have requested a new waiter. I would not have tipped above 10% for service like this.
Oof ... I'm inclined to chalk this up to a simple mistake riding the coattails of your string of bad luck. If it were something more substantial, like an appetizer, I would give the issue more weight. It always seems like putting in the order is a simple thing for the waitress. At your average cafe, it is. But these places have multiple cook lines and stations for salad, soup, and dessert. When things work perfectly divvying up an order to the proper lines is automatic, but often something hitches out and the staff are told to walk orders to stations or another person takes the orders by hand and organizes them in the kitchen till things settle back into routine.
I wondered about this to TIW. I mean, not that I think about getting bad service and tipping for it anyway that often, but... this 18% is still added to the gratuity line on your bill right?
I have never seen any reason to ever behave like that in a restaurant. You may think you are making the server feel bad, but you look equally bad, if not worse. And I'm sure it makes your family proud. Having family in the military, they would never behave like that. That is not their training.
I highly doubt they ate 3 TS a day for 10 days...let's not over-exaggerate just to make the OP feel their feelings/complaints are unjustified.
While at a regular local buffet type place I'm sure this is true; I don't believe it to be true at Disney. First ant table over 6 have the gratuity automatically added and with the insane prices that gratuity adds up quick. Also, ppl. are on vacation mode and are more inclined to tip better than your run of the mill local establishment.
My TIW card adds 18% tip even at AYCE/buffets. Also they turn over tables quicker so I think they're getting more. They probably get a larger section than a menu restaurant too.
Wow, you go on solo trips for 10 days? Honestly, that kinda sounds awesome
It sounds like for you the food/restaurants are your main focus with parks etc. kinda just as an aside? Sounds fun to me, but I can't imagine I'd ever get my family on-board and definitely not for 10 days, but it sounds like fun.
Wow, you go on solo trips for 10 days? Honestly, that kinda sounds awesome
Please stop. Unless a server deliberately holds a plate directly over the diner's head and dumps it, it is NOT the guest's place to publicly humiliate that server (even if the only witnesses to such behavior at members of one's own party.
Not randomly. As with my above response, this is the manager's responsibility.
Ah. So you're still sitting there waiting for your bill, from your first visit?
