Days In the Sun
DIS Veteran
- Joined
- Apr 1, 2017
I had those tickets and was told repeatedly in December that I couldn't do it without a big up-charge, so I think the person who was able to, got some pixie dust. Over the phone, I was told that they could not do anything because the tickets were from Air Miles. If I had bought them from Disney, it wouldn't have been a problem. In person, I was told that because it was just an online offer, they couldn't do anything.
So unless something changed between December and now, I think there was a lot of pixie dust involved.
I upgraded AM Flex tickets last May and couldn't get the full value of the ticket (Disney considered them deep discounted and not full value) while someone reported upgrading the same tickets in November and getting their full value. IMHO, "Pixie dust" is really "inconsistent service". I do see more posts with Disney being flexible with tickets though so perhaps they are being a little more flexible, especially if you are going to pay more $$$ in the end.