Coronado disaster! Stay away.

[Minniesgal]

I’m not arguing but this is an interesting scenario.

I don’t know how rare adjoining rooms are at Coronado but I know I get them more often than I’d like staying at hotels in general.

I think we can all agree that joining rooms are a nuisance in overall. They let noises, smells, etc... over from random stranger neighbors.

So, the question becomes why bother having joining rooms at all if a resort can rarely accommodate a request for them.

I know it’s easier said than done, but there were obviously two individual rooms available for this group. It would theoretically be a simple matter to shift two individual check-ins those individual rooms to free up an adjoining room.

I’m not talking about moving existing guests . A poster above said rooms are organized 3 to 4 days in advance and that should be enough time to figure out.

I think you have missed the point. There are usually more requests for connecting rooms than there are rooms that connect. It isn't a simple case of changing room allocations it's not everyone can get what they want on this one. They prioritise large families with lots of young children who cannot be in a room alone.

 

[chainkid]

I expect to have a perfect trip every time but stuff happens no matter where I go. I roll with the punches and make lemonade. I got robbed at a Boardwalk Grand villa for over $13000.00 in electronics and other things several years ago. Know it was an inside job but now the Boardwalk has large safes in all their rooms to hold laptops. I got my insurance to reimburse but it left a very bitter taste in my mouth as the door was jimmied . I always think Disney is immune from real world problems but now I know to be extra vigilant. Usually I feel I get good value at Disney but I'd be lying if I said the magic is not as strong for me as it was 20 years ago . Most of the time I have a good experience overall.

 

[Anchored]

passing out of those fastpasses is supposed to compensate people for time lost from actually riding. The more of them they pass out for every little perceived inconvenience the longer lines get for everybody. Yes, it stinks that the OP had to wait to get into his room, but really do we need to hold our hands out every time something isn't perfect?

Getting there at 9:xx and not getting into your room until after 12 is pretty major
For my family, that would mean we would have to sleep in a little longer the next day, missing valuable rope drop time. I think a few fast passes are the BARE MINIMUM they could do there ...

 

[AngiTN]

I don't disagree that a few FP would be very nice, and cost them nothing basically.
BUT, what I don't do is expect anything, beyond having the issue fixed/corrected.
That way, if I am given something, it's a nice bonus/surprise.
It's all in how I approach it and my expectations.
If you go in expecting something more than a fix, you only stand to come away disappointed, which is only going to compound what made you upset in the first place.

 

[SaintsManiac]

I’ve never ever received any bonus FP or any compensation for my little troubles at the resorts over the years. Never occurred to me to get anything.

We were upgraded twice and switched to an available room on the 3 occasions that we arrived before check in. I didn’t ask, though.

 

[Karebear]

I guess I’m surprised at the amount of people to deal with it. Pete went off on a YouTube show about his mom at the GF with similar problems. My grandpa got updated to suite at Gf when they messed up his reservation. The old Disney service was always guest satisfaction now it’s not that way. And people just accepting it. You pay all this money to expect problems is what you’re all saying.

I think it is better to look at your trip as a whole and not just one night. For example, on a trip 2 summers ago, my mom, my kids and I stayed at the BC. We checked in around midnight after flying all day from CA. We had to wait awhile at check in because there was only 1 person working (it was late) and we did not get any of our room requests. We go upstairs with all of our luggage and the magic bands will not open the door. Luckily, there was a phone in the hallway that reached the front desk...not the call center. We had to wait about 30 minutes for a runner to come up and let us in. Not an ideal way to start the vacation. But so many good things happened to us on that trip. For example, on my son's birthday he wanted to do the camp fire and marshmallow roast. Well it got rained out. A cast member heard my son's disappointment and surprised my son with a delivery of a plate of s'mores and milk. Super sweet and unexpected! We had so many great memories on that trip, that my initial irritation was forgotten and that trip is now one of my favorite ones! Maybe some pixie dust will come your way during trip.

 

[rlk]

I guess I’m surprised at the amount of people to deal with it. Pete went off on a YouTube show about his mom at the GF with similar problems. My grandpa got updated to suite at Gf when they messed up his reservation. The old Disney service was always guest satisfaction now it’s not that way. And people just accepting it. You pay all this money to expect problems is what you’re all saying.

A few trips ago, we experienced several issues due to a corrupted MDX account. Some of the issues included MBs not working, tickets not recognized when entering parks, etc. All this issues meant I spent approximately 2+ hours for the first 6 days of a 10 day stay at either guest services in the park or at the front desk of each of our resorts (3-way split stay). It was extremely frustrating, but I felt that every CM/ Manager that worked with me were doing their best to remedy the situation. I didn't complain, the CMs were apologetic and offered compensation for our lost time in the parks- which amounted to approx. 12 hours of lost vacation time. I didn't ask or expect the compensation they provided, but I appreciated it.

 

[snappy]

A few trips ago, we experienced several issues due to a corrupted MDX account. Some of the issues included MBs not working, tickets not recognized when entering parks, etc. All this issues meant I spent approximately 2+ hours for the first 6 days of a 10 day stay at either guest services in the park or at the front desk of each of our resorts (3-way split stay). It was extremely frustrating, but I felt that every CM/ Manager that worked with me were doing their best to remedy the situation. I didn't complain, the CMs were apologetic and offered compensation for our lost time in the parks- which amounted to approx. 12 hours of lost vacation time. I didn't ask or expect the compensation they provided, but I appreciated it.

It was nice that they compensated you. Twelve hours of vacation time at Disney is a valuable commodity. WDW has made MDE an essential part of the trip and it’s often not reliable. It’s not just about the bands not opening doors to resort rooms, tickets, FP, meal credits, everything is subject to an issue in MDE. The only time I can remember receiving compensation was when we lugged a week’s worth of luggage from our car to the BC front desk, then to the room they assigned us, only to open the door to an empty room being totally rehabbed with paint cans and ladders everywhere. Back to the front desk, given a new room with unsightly dried up brown “stuff” in full view on the top of the bedding. I went back a second time up the front desk and a manager came and offered a $200 credit when he saw the bedding. Usually my issues are about something broken and maintenance can take care of it. Still takes time waiting for maintenance to come and time is money at WDW.

 

[msushaner]

This is the update I just have waited in the front desk for 30 mins for getting my gift of magic gift cards because the email was never sent. So they told me that they will have a supervisor look into it. And I told them no I want it I just waited 30 mins and then I was locked outside of my room last night I’m not waiting again. And she talked to her supervisor and they added as room credit. I’m good with that.

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I like the post above about judging the whole trip. Definitely will not stay here another lengthy front desk this is too big of a resort without the help to staff it.

 

[wilbret]

We stay there from time to time. Never had a problem there, stinks that you did. I would still recommend it to anyone, though.

 

[jo-jo]

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I didn't know that could happen.

 

[maxiesmom]

OP-- Disney does not block out rooms as we book them, which is why you can request connecting rooms, but they are not ever guaranteed. They are not even a category to be booked.

 

[maxiesmom]

I guess I’m surprised at the amount of people to deal with it. Pete went off on a YouTube show about his mom at the GF with similar problems. My grandpa got updated to suite at Gf when they messed up his reservation. The old Disney service was always guest satisfaction now it’s not that way. And people just accepting it. You pay all this money to expect problems is what you’re all saying.

Anything that is electronic in any way shape or form is subject to problems. Disney is not immune to them. They suck when they happen to you, no question. But there is no way to 100% prevent them, as much as we wish they could.

Also, if you have an urgent problem, it is always much better to send someone to the front desk. When you call you are getting a call center, and they then have to pass on your problem to someone actually at the resort.

 

[SaintsManiac]

This is the update I just have waited in the front desk for 30 mins for getting my gift of magic gift cards because the email was never sent. So they told me that they will have a supervisor look into it. And I told them no I want it I just waited 30 mins and then I was locked outside of my room last night I’m not waiting again. And she talked to her supervisor and they added as room credit. I’m good with that.

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I like the post above about judging the whole trip. Definitely will not stay here another lengthy front desk this is too big of a resort without the help to staff it.

They canceled the fireworks?

 

[5kidsmommy]

They canceled the fireworks?

It happens. It even says on the dessert party page that it can happen.

 

[Lilsia]

This is the update I just have waited in the front desk for 30 mins for getting my gift of magic gift cards because the email was never sent. So they told me that they will have a supervisor look into it. And I told them no I want it I just waited 30 mins and then I was locked outside of my room last night I’m not waiting again. And she talked to her supervisor and they added as room credit. I’m good with that.

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I like the post above about judging the whole trip. Definitely will not stay here another lengthy front desk this is too big of a resort without the help to staff it.

I just experienced the same front desk hell at ASMovies. There was plenty of staff milling about, they just were chit chatting and going back and forth to the "back". One of my trips up to the front desk, the line was as you described and people in line were getting angry. Then to top it off, some guests would just walk past the line and go right up and snag someone and they helped them instead of saying that there is a line of people who have been waiting a half an hour. Well after that, a bunch of guests started to protest about the wait and others cutting so all of a sudden about 4 cast members came out of the back to help. Where were they this whole time?

 

[SaintsManiac]

It happens. It even says on the dessert party page that it can happen.

I know that but it’s rare.

 

[P'colaBeachBum]

This is the update I just have waited in the front desk for 30 mins for getting my gift of magic gift cards because the email was never sent. So they told me that they will have a supervisor look into it. And I told them no I want it I just waited 30 mins and then I was locked outside of my room last night I’m not waiting again. And she talked to her supervisor and they added as room credit. I’m good with that.

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I like the post above about judging the whole trip. Definitely will not stay here another lengthy front desk this is too big of a resort without the help to staff it.

we had very high winds yesterday and last night. That is why they would cancel fireworks. The gondolas were probably shut down as well. Sorry you are having issues. I hope the rest of the trip goes more smoothly.

 

[eeyoreandtink]

This is the update I just have waited in the front desk for 30 mins for getting my gift of magic gift cards because the email was never sent. So they told me that they will have a supervisor look into it. And I told them no I want it I just waited 30 mins and then I was locked outside of my room last night I’m not waiting again. And she talked to her supervisor and they added as room credit. I’m good with that.

Our magic kingdom day was the coldest day I’ve ever had at Disney. Our dessert party was non firework as it was too cold so kinda a waste of 500 dollars but can’t get mad about that but just our luck so far.

I like the post above about judging the whole trip. Definitely will not stay here another lengthy front desk this is too big of a resort without the help to staff it.

Did you go to guest services about the cancelled fireworks? They don’t have to, but a lot of times they will do something for you. It happened to us in HS once. I went to guest services to see about just using the viewing area another night and they offered to refund my money, AND booked us for our other HS night for free. I didn’t ask fir this. The GS CM volunteered it.

 

[msushaner]

I didn't know that could happen.

No the fireworks weren’t cancelled. We just hurried and ate our desserts and didn’t stay for them. So no taking advantage of our pricey premium seats and getting all you can eat and now alcohol drinks. Huge plus.