Superthread for Disneyland Resort Closure and Reopening, 3/14/20 - 7/17/20: Please Post All Relevant Questions and Information Here!

[StarWarsNerd24]

I personally support the mandatory wearing of masks at the theme parks, but I think that alone will drive down attendance. Disneyland and Legoland in particular are huge draws for families with young children. Even the most tolerant child aged 2 though probably 6 or 7 is going to have trouble keeping on a mask for more than an hour or two, and many young kids won’t wear them at all. My five year old lasts about 30-40 minutes. I would think that lots of families would not go because they don’t want to spend the whole time fighting with their kids about masks.

Truer words can not be spoken, my "kids" are much older now (not kids anymore but they will always be my babies) but I do remember what they were like and that is not a battle i would be willing to wage either.
However it is pictures like this

that have me honestly not wanting to wear a mask for a 10-12 hr day in hot weather. I do not know this person but I am a health care worker and I have seen this type of thing on fellow coworkers.

 

[Paigesmom2013]

But, certainly they could change an expiration date at the ticket booth if they wanted too. Or they could develop a way to extend the expiration once a ticket is scanned into the app. It's not that Disney "can't", it's that they are choosing not to. Meanwhile they extend and refund APs, extend Canadian tickets, extend kid's promo tickets... etc. I just wish they'd give regular ticket holders the same courtesy.

I'm hoping they do something. Our tickets were scanned into the Disneyland app back in December or January...

 

[TikiTikiFan]

Something about imagining all the pictures from a Disneyland trip with everyone in masks makes me so sad. Who would have thought this would happen, just crazy.

But hey, there’s plenty of Disney themed masks right! The one my friend made me has Forky on it.

 

[theluckyrabbit]

I just spoke with an AP Member Services CM about my questions mentioned above, here goes:

1) Any dates reserved that fell within the impact period, March 14 -?, are now Null & Void even if it was reserved prior to park closure due to COVID-19.These reservations won't extend a Flex AP expiration nor will it convert a Reservation Only day to a Good To Go Day.
2) For those with a fully paid AP, the amount of partial refund depends on The Date The Park Reopens and will take into account whether it's a Signature, Flex, SoCal Select etc. The amount of refund is unknown until The Date The Park Reopens. I guess this applies to those on monthly payment plan too.

Extra: The CM said once Disney knows The Date The Park Reopens, they will send an email giving a deadline when APs MUST notify them if they want a partial refund. If you don't notify them prior to the deadline, your pass expiration date will automatically be extended based on the number of days in the impact period. Be on the lookout for this email if you're on the fence like me, of whether to do a partial refund or extension.

If anyone else can confirm this from another CM, that'd be awesome!

Bottom line is everything depends on knowing when The Date the Park Reopens

Reposting this from the Flex Pass Superthread.

 

[theluckyrabbit]

Hello,

I have been planning a Disneyland trip for my 2 kids for years. This year we had enough money to go, starting on June 15th and lasting for the whole week. We're staying with my brother-in-law who lives in Ventura.

All this COVID stuff is confusing to me. I look every day to see if Disneyland is open, and it is not. I heard that they are selling tickets starting for June 1st, so one could assume that they are planning on being open by then (I guess?)

If anyone here has some insider knowledge or really good guess as to what I should be doing, that would be helpful. My brother in law is telling me we should probably cancel and try again next year. But my kids are really REALLY about going, as we've been talking about this for years

Sorry that all this confusion has interfered with your DLR trip, but very glad that you found this board and got good help with your questions. Just a suggestion here: since you now have more time to plan this trip and since you have this planning board as a very good resource, you might want to start posting some more questions so that when your trip does happen, you'll be able to get the most out of it.

 

[theluckyrabbit]

Hey, everyone, please remember that this isn't the thread for speculating about how the state will handle the reopening and what the different stages will look like or how they will be implemented at the various theme parks. All that can be discussed on other boards and in other threads. And there is a big difference between posting what Disney currently is doing about tickets, passes, hotels, etc. vs. what you think they should be doing or what you think they will be doing. Please keep the focus on what we know now. The rest can wait until Disney makes official announcements.
Thank you to everyone for working hard to keep this thread on track and moving forward!

 

[pepperandchips]

Has anyone called about convention tickets? We were initially scheduled for early April and I’d purchased convention tickets through the convention portal. They were emailed to me and state they are only good for about 14 days from the beginning of the conference (if I recall correctly). I’d been thinking that we would just use their value to “upgrade” to the necessary regular tickets when we are able to reschedule but now I’m recalling that I think convention tickets are not upgradeable. If anyone else has experience with this I’d love to hear about it before calling myself.

 

[goooof1]

I got a refund from my Dapper Day tickets by calling. It was very easy and quick. Call at an "off" time.... not Monday morning or Friday afternoon. One afternoon I was on hold forever and gave up, but the next day the call was picked right up. The number I used was (714) 520-5005....... open M-F 8am -5pm.

 

[Peachy0118]

My apologies if this has been answered already but I couldn't find it...

We have 5 day park hoppers (we were supposed to be there over Easter). Luckily they were Canadian resident ones so they are extended to May. However, depending on how things go, we are thinking we could maybe swing a few days in November... but definitely not 5.

Can we apply 3 of our 5 days to a November trip and save 2 for later? I'm going to guess no, but thought it doesn't hurt to ask...

 

[gottalovepluto]

Yeah, I’m expecting to get screwed on that one, unfortunately.

If you bought the ticket on a credit or debit card file a chargeback today. They did not provide you the service you purchased.

 

[Evita_W]

Just a heads up, if anyone needs to call Did ey about tickets, right now is a great time, I finally called to extend our monthly payments and once I got through the pre-recorded message, someone answered immediately. I was off the phone in under 7 minutes from start to finish.

 

[Evita_W]

My apologies if this has been answered already but I couldn't find it...

We have 5 day park hoppers (we were supposed to be there over Easter). Luckily they were Canadian resident ones so they are extended to May. However, depending on how things go, we are thinking we could maybe swing a few days in November... but definitely not 5.

Can we apply 3 of our 5 days to a November trip and save 2 for later? I'm going to guess no, but thought it doesn't hurt to ask...

No, tickets are valid for 14 days from first use, unless they specifically state differently on the terms printed on them.

 

[Peachy0118]

No, tickets are valid for 14 days from first use, unless they specifically state differently on the terms printed on them.

Okay, thanks. Didn't think it would work but I knew someone here would know for sure!

 

[winnieofpooh]

Has anyone had success getting their US tickets refunded? I saw a few posts about Canadian tickets getting refunded, but wasn’t sure about anyone living in the US.

We have 2 2-day hoppers we bought with Disney GCs through Disney. My husband called this morning and they said they aren’t giving refunds. We can’t go on our trip since the parks are closed, and we live on the East Coast and likely won’t make it to DL for at least 5-10 years. I’d hate to be out the $600, so was curious if others had success. We may just keep calling randomly throughout the week and hope we get the right person.

 

[theluckyrabbit]

Has anyone had success getting their US tickets refunded? I saw a few posts about Canadian tickets getting refunded, but wasn’t sure about anyone living in the US.

We have 2 2-day hoppers we bought with Disney GCs through Disney. My husband called this morning and they said they aren’t giving refunds. We can’t go on our trip since the parks are closed, and we live on the East Coast and likely won’t make it to DL for at least 5-10 years. I’d hate to be out the $600, so was curious if others had success. We may just keep calling randomly throughout the week and hope we get the right person.

On the bright side, your unused tickets won't lose their monetary value, even if they are expired -- even after 5-10 years. Hang on to those tickets -- Don't throw them away! Whenever you are able to make it to DLR, take those tickets to the booths and apply them toward new tickets. You should only have to pay the difference in price.

 

[winnieofpooh]

On the bright side, your unused tickets won't lose their monetary value, even if they are expired -- even after 5-10 years. Hang on to those tickets -- Don't throw them away! Whenever you are able to make it to DLR, take those tickets to the booths and apply them toward new tickets. You should only have to pay the difference in price.

Yeah that's the good news at least, I'm just annoyed to basically have $600 tied up for years to come, whereas we go to WDW frequently and could be using it towards those trips instead.

 

[midnight star]

California moves to Phase 2 of reopening on May 8 (this Friday).

https://abc7news.com/california-stages-to-reopen-newsom-ca-phases-newsoms-plan/6148199/(added the link)

 

[Chemist]

California moves to Phase 2 of reopening on May 8 (this Friday).

https://abc7news.com/california-stages-to-reopen-newsom-ca-phases-newsoms-plan/6148199/(added the link)

Some businesses included in the state's "Stage 2" of reopening will be allowed to resume operations starting Friday, May 8, including bookstores, clothing stores, toy stores, florists and others. Associated manufacturers that support those retail supply chains will also be allowed to resume production.

Those businesses will be allowed to reopen for curbside pick-up, given they follow additional safety and hygiene protocols that will be released Thursday, Newsom said.

Allowing clothing stores and toy store to do curbside pick-up is a LONG WAY from a crowded theme park like Disneyland,

 

[gld2pan]

Stage 2 happening sooner than expected. So good news all around.

 

[Aurora0427]

Some businesses included in the state's "Stage 2" of reopening will be allowed to resume operations starting Friday, May 8, including bookstores, clothing stores, toy stores, florists and others. Associated manufacturers that support those retail supply chains will also be allowed to resume production.

Those businesses will be allowed to reopen for curbside pick-up, given they follow additional safety and hygiene protocols that will be released Thursday, Newsom said.

Allowing clothing stores and toy store to do curbside pick-up is a LONG WAY from a crowded theme park like Disneyland,

What’s funny is here in San Diego, local florist have been open and delivering since the lockdown started. A few toy stores have been doing curbside. There’s a retail store in OC that’s been selling via Instagram offering curbside pickup and shipping. I’ve ordered from them twice. We’ve had flowers delivered twice. So he’s not really giving us much.... and these businesses probably could’ve operated safely in these ways throughout the shut down order.

Agree.... Disneyland opening is still a long way off.