Update to my tale of woe:
I called back and spoke to someone who was much more "in charge" She took down a ton of info including which till I had been at, the total of my bill & how I paid for it, approximate time (luckily i was brag-texting with my sister to show her how empty the store was and giving a play-by-play of my hunt so that i was able to give a window of time) and my best guess as to what was in the bag - a bag of coffee beans, Organic Ground Flax seeds (and you know that "O" word just adds to the price!) and a bag of corn flour that is hard to locate. Heaven knows if there was anything else but those 3 things are essential right now. She said she would go up to the office, track down the receipt and call me back to figure out exactly what i was missing and check to see if it had turned up anywhere.
That was at 3:45 and by 6 it was obvious her idea of "calling right back" means something different than i think. I had already missed an entire day of being able to trial the flax seeds and I really wanted to get a move on so we jumped in the car and headed back over. Hubby sat in the car while I went in. GOOD FLIPPIN GRIEF I had to tell my sob story 3 more times to different people and not one of them offered to look on the shelf that lost groceries go to wait. No one knew who I had talked to, no one seemed to care and I was getting more and more frustrated. Eventually someone decided it would be worth all of our time for her to watch the security feed from yesterday to see if I had left anything. After about 15 minutes she came back and said she didn't even see me on the tape, I pointed to the till I had been at and she moaned "i was looking at THAT one, give me a minute" I asked her to just look for the dang bag of food and she shrugged, no, nothing was turned in. WHAT level of hell did i fall into?!?!?!? She asked what was missing, I told her and she wrote it down on a scrap of paper and told me I should just buy it again and left.
Only saving grace was that the store was empty .. there was no line to get in, no line to check out, it was DEAD! I went and picked up my 3 things again, headed back to the self-check (I had been standing there for the entire 20 minutes it took to discover that nothing had been turned in) the girl who was in charge of that section was really cheerful but not the brightest crayon in the box and actually congratulated me for finding my food again. Paid my $26 yet again and left.
WOW, I made that a long drawn out whiny rant didn't I?? I'm frustrated that I let 2 people give me false hope that they would do something to help me and really ticked that I wasted my time even trying.