Here is our story with ours. Mom had had a fall and I decided kind of spur of moment that she needed one. Hadn't even had time to research and was working a long stretch (medical, too!) so I took a chance and peeked on Craigslist to see if there were any there, knowing that sometimes medical things such as this are often for sale if no longer needed. And by luck I found a really great, practically brand new chair that a son had bought for his father and his father didn't use much. So DH and DS were able to go get it that very day, and it was a very nice chair for just $100! (I really didn't even know what their regular cost was.) This one had not only recline and push up, but heat and massage.
So things were going along really well for a few months until one day the chair stuck in recline position and we couldn't get Mom out! (And eventually had to lift her over the side.) So I called the company for help and they said that they only made the chair and not the electronic parts. I got in touch with the company who made the electronic parts but only got the voicemail and left about five messages requesting help, to no avail. (I did not mention where I got the chair.) So I moved on and tried to find a repair person and realized there aren't many out there these days, but I left messages with those I did find and didn't hear back except from some medical companies who said they sold the chairs but didn't repair them. Saddened, Mom simply used the chair without its electronic features - DH and brother had managed to somehow get it out of recline position, and also determined what the problem was in the electronic panel, but were unsure how to fix it.
Almost six weeks after I left a message with a repair person, he finally got around to calling me back and agreed to come to the house but had to charge $150 for the housecall before he came. Under most circumstances I would've told him to take a flying leap but my mother needed the chair fixed so I paid it. He showed up and basically said the same thing that the others had determined, and couldn't fix that, but was able to give us some sort of device that overrode the electronic panel and which was able to get the chair to go up and down, but not activate the heat or massage. He did not charge an additional fee. Meanwhile a friend of ours who is an electrician came over to look at the panel. It took a few weeks but he was able to order some little part inside and somewhat miraculously got the entire chair working again electronically, which it still is today (now DH's chair).
I've since learned that ordering that same chair new today would probably cost close to $2K! I did look to get another chair (and DB offered to buy Mom another) but none came close to what this chair was so I focused on getting it fixed instead. I was disappointed in the company who made the chair that they wouldn't help and that the electronics company was unreachable. If I were buying a chair like this today I would certainly get the extended warranty on it! I would also buy it at a reputable company, if possible. Good luck with your purchase! It is a nice chair to have!