Yes, my worst was at Old Key West also, 2008. There was a big spill of something on the floor, wet for 2-3 days and sticky. The chairs on the balcony were covered in black mold. I cleaned them myself. The whole room was not clean, but when I called about it, they said they would get to it sometime. No one ever came or called me back about it. I have never gone back to Old Key West, it was such a bad experience. I know others love it. But that was bad enough to never go back.Disney and DVC housekeeping is a mess everywhere. I dont even remember how many dirty rooms we have had over the Pass 20+ years at various resorts. It’s the luck of the draw. As a hotel management company, Disney is the bottom of the barrel. They would rather come and reclean and give you a freebie if you complain because that is still cheaper than paying enough or hiring enough housekeepers. Many people don’t bother complaining so they don’t make any changes. Disney doesn’t make it easy to complain either.
The worst incident we had was one year at OKW when there was A huge amount of cooked cheese from a pizza hanging off the oven racks, greasy stove, a dirty diaper in the closet and something that looked like feces In the shower. This was at least 15 years ago so it’s not a new problem.
I wish Loews would offer a training course to Disney management on how they run the Universal resorts. Loews knows how to do it.
Yes, when I stayed at CC the frig wouldn't get cold, and I had groceries. They came and wasted HOURS of my time for 3 days, and brought 3 different refrigerators to swap out before they got one that would cool down to 40. A problem with the safe they fixed. The water took about 30 minutes to warm up (it was Dec). The plumber said it was because the room was too far from the boiler----just let it run and waste all that water until it got warm enough to shower!! Sure didn't expect all that at CC, and this was pretty soon after they opened, but they were converted hotel rooms. Still, I would go back to CC, but never again to OKW.No interest in staying at poly again
The rooms and hallways dirty. Beds hard as a rock. They could never figure out our magic bands. Gave us a room already assigned. Management failed to make the situation better
stayed at bay lake in a grand villa. Sliding door broke. Main table was broke not clean and stained. Spider web city. My favorite part was the neighbor who put the dirty diapers in the hallway outside their grand villa door. Bay lake was quickly to fix. Will stay there again.
OKW broken bed. Took 2 days to fix.
There is always problems just like living at home.
We were just there. We actually had a split stay between multiple resorts with a Poly villa studio at each end of the trip, so we had 2 different rooms, one in Tokelau and one in Pago Pago. Both rooms were clean.I am planning my first Poly visit with rented DVC points in March. I am now super nervous if this is not the resort for me. Has anyone been there recently?