Can I just complain for a minute how terribly incompetent Citi's customer service is? Back in the fall I moved and must have shredded their sock-drawered card in the packing process. Then come Jan 1, my company decided to no longer pay for our cell phones so I had to give up my long time phone number. Now checking my spreadsheet, I see the 1-year mark is coming up and I'm due for an AF. Tried logging in, it keeps saying invalid login and eventually locked me out. Called into customer service and because I don't have the physical card details (I know, I know, I should've kept a record in my spreadsheet of the actual account number), they have to text me a code. But because my number has changed since, the only thing they could do is mail a physical letter to my address on file with a code. Well I don't live there anymore and the letter never got forwarded (I waited the 10 days, they resent, I waited another 10 days, still no letter). Their customer service says there is nothing else they can do, and I'm just stuck with this AF??