gottalovepluto
DIS Veteran
- Joined
- Jul 14, 2014
That’s not ok. What I would do:Any idea why a Disney gift card would be placed on a temporary hold??? Trying to pay off my room and couldn’t get balance on the card. Called the gift card line and that’s what I’m told…there’s several hundred on this card so I’m really nervous! They told me to send an email but I haven’t heard back.
1. Give it a half a day to a full day (unless your payment is due today) for their crap IT to straighten up.
Then..
2. Check the card on Disney GC site to confirm balance (this will also confirm they didn’t process the payment)
3. Try payment again. If website doesn’t work, try calling.
4. Call Disney GC if card is still bad. Do not accept that they have placed a temporary hold, insist on more information. Start working your way up the chain of command. Disney owes you access to your money.
Reasons a temp hold can happen
-newly bought card, back in the day sometimes they took a few hours to activate
-fraud, did you buy a GC from someplace that wasn’t a major retailer? If it was stolen and you loaded the funds onto your card the entire card balance will be frozen until Fraud completes an investigation
-IT. Their IT is absolutely crap. We used to play a game during Covid when stuff would pop up on the Disney website and we were watching for re-opening news: News or IT Fail? Nothing has changed.