On the topic of horror stories with DAS scan ins..
I once scanned in a whole 2 minutes early for Matterhorn (not even the full allowed 5 minutes when the return LOADS for you to use) because the lightning lane was building up after another ride went down and we tried to guarantee I’d be able to get on before it got any worse.
The Cast Member REFUSED to let us onto the ride and made me wait all over again through the lightning lane queue two minutes later. I would’ve understood even if she just had us wait to the side then continue on two minutes after at the “set time” but nope, sent to the back where it had significantly grown in length because Space Mountain broke down. She conveniently left that station by the time we made it back to the front to scan in again and we had to explain to the new cast member why my return time was showing as used since we had already scanned in but were denied access. Luckily this CM was understanding
We did report the situation as we were ALWAYS told we could scan in 5 minutes early (when it loads on the app) and guest relations CM’s confirmed we were correct in that. All I can do is hope that cast member was better educated on the DAS return process after that.
I once scanned in a whole 2 minutes early for Matterhorn (not even the full allowed 5 minutes when the return LOADS for you to use) because the lightning lane was building up after another ride went down and we tried to guarantee I’d be able to get on before it got any worse.
The Cast Member REFUSED to let us onto the ride and made me wait all over again through the lightning lane queue two minutes later. I would’ve understood even if she just had us wait to the side then continue on two minutes after at the “set time” but nope, sent to the back where it had significantly grown in length because Space Mountain broke down. She conveniently left that station by the time we made it back to the front to scan in again and we had to explain to the new cast member why my return time was showing as used since we had already scanned in but were denied access. Luckily this CM was understanding
We did report the situation as we were ALWAYS told we could scan in 5 minutes early (when it loads on the app) and guest relations CM’s confirmed we were correct in that. All I can do is hope that cast member was better educated on the DAS return process after that.