“The Disney way”

[Mr Engines]

Hey all! First time poster. I got into here via the podcast about six months ago. Currently in August of 2008 going through all the podcasts.

So quite a few times they podcast team has talked about the Disney way and how Disney sells their training methods out to other companies. Is there any books or could anyone point me to where I could find more info on the “old” way ofhow Disneyhandles customer service? I feel like there’s something to this that I could apply to my job as an engine builder who does a lot of at track support and a lot of customer interaction.

Thanks!

also if this is posted in the wrong spot let me know.

 

[sailorstitch]

This is the only one I know of.

https://www.amazon.com/Be-Our-Guest...ds=Be+our+guest&qid=1580002612&s=books&sr=1-1

 

[RivShore]

This book might be just what your looking for. I only stumbled upon it because Amazon Prime was giving it away for free a few months ago. Not sure if it's still free.

The Wisdom of Walt: Leadership Lessons from the Happiest Place on Earth (Disneyland): Success Strategies for Everyone (from Walt Disney and Disneyland)

https://www.amazon.com/gp/product/B012F0UDWM/ref=kinw_myk_ro_title