Since this is going fairly high up in the FAQ, I'll post what I know about room requests.
- You can request up to 3 things about your room, examples include: no connecting door, balcony, high floor, first floor, a specific building, or a specific location.
- Requests can be made by calling the main reservation number or the hotel directly.
- It's best to have requests in place 1 week before, when rooms are assigned
- be as specific as possible for requests - don't say Boca Chica bldg, when really you want a room with a view of the electric light parade.
And now my questions....
We have a outer building lagoon view room. I called at the 30 day mark and made my three requests: balcony, not the first floor, quiet building.
I realized this week that if I get a balcony there's no way I can be on the first floor, so I called last night to switch. The CM had no clue about requests and put me on hold until she figured it out. My three were: lots of sunlight, balcony, quiet building. She told me that 'all outer building rooms have a balcony' which sounds physically impossible and that the sunlight thing didn't make sense to her. I tried to explain that I want to relax and watch sunrises or sunsets from my balcony.
This morning I got the email with the hotel's direct line. Should I call there to confirm/remake my requests or assume that everything is in place?