We spent 8 nights at Phase 1 and booked thru Hotel Kingdom. Beforehand, I called and e-mailed the resort with requests for an upper floor, a unit whereby the carpeting had been just cleaned and a good view. We got just that. The unit was immaculate and well stocked. We knew beforehand about the inventory sheet that had to be filled out and while I unpacked, my husband filled it out. I must warn you, it is quite intensive. We noticed the unit wasn't cooling down and called the front desk about it. Someone came to fix it right away. It turned out to be the filter. Anytime a request was made, it was handled immediately.
During the week, we paid to have the unit cleaned. The charge was $60 for our 2 bedroom. They did a great job and restocked all the towels and supplies.
There is a lot of discussion about the 2nd bedroom. My son, for whatever reason, decided he rather pull out the trundle and sleep on that. With it pulled out, there really was no room to walk around. For 2 kids to sleep in there, it would be tight. Since we only have 1, it was no big deal.
Overall, I would rate Cypress Pointe as very good. My only real complaint is the pillows. They are the worst I have ever slept on, hard and flat. I requested new pillows and they were promptly delivered. The new ones were not flat, but still hard.
I wouldn't hesitate to return to Cypress Pointe, especially for a rate of $99/night for a 2 bedroom.
During the week, we paid to have the unit cleaned. The charge was $60 for our 2 bedroom. They did a great job and restocked all the towels and supplies.
There is a lot of discussion about the 2nd bedroom. My son, for whatever reason, decided he rather pull out the trundle and sleep on that. With it pulled out, there really was no room to walk around. For 2 kids to sleep in there, it would be tight. Since we only have 1, it was no big deal.
Overall, I would rate Cypress Pointe as very good. My only real complaint is the pillows. They are the worst I have ever slept on, hard and flat. I requested new pillows and they were promptly delivered. The new ones were not flat, but still hard.
I wouldn't hesitate to return to Cypress Pointe, especially for a rate of $99/night for a 2 bedroom.