I want to thank you all for the valuable information in this post! I have been waiting for the ABD Cruise Add-On package to be announced for 2012 and was very disappointed when I found out the itinerary/price (same as last year for greatly reduced itinerary!). I started a thread in the
DCL area and had some great feedback
http://www.disboards.com/showthread.php?t=2855753, but the information in this thread really helped me figure it out. I used it to help me draft a letter expressing my disappointment. If anyone else was considering going and had the same reaction, I would urge them to write a note and drop it in the "contact" form of the website or in the mail.
Really disappointing!
Here is my note:
Adventures by Disney
190 Center Street Promenade
Anaheim, CA 92805
Attention: ABD Management
Re: 2012 Alaska Cruise ABD Add-On
Dear Sir or Madam:
I am writing to you to express my extreme disappointment with the recently released itinerary and pricing for the 2012 Alaska Cruise Adventures by Disney Add-on.
My family (DH, DS14, DD12) and I are avid Disney Fans and love to vacation at the resorts and around the world with Disney. We are DVC owners, prior ABD Adventurers, prior cruisers, and frequent Disney Park visitors.
On our 11-night Mediterranean cruise last year on the Disney Magic, we were thrilled to book two rooms for our family of four to Alaska in August 2012. Since then we have eagerly been awaiting the ABD Add-On release, hoping for another opportunity to enjoy the extra special that comes along with the Adventures by Disney product. We thoroughly enjoyed our Emerald Isle Adventure a number of years ago and have been eager to try another. I was hoping the Alaska Cruise would be a nice bridge between a European ABD in 2013 or 2014, but after seeing this new itinerary and the pricing, it makes me question the value of the product as a whole. Indeed, it leaves me with a bad taste in my mouth. To put it in colloquial terms: with the feeling of being had.
I understand that this is a luxury productthat is one of the reasons Im interested in it. But I also want to see that Im getting something of value.
Given the vastly reduced port times in the 2012 Alaska cruises as compared to the 2011 cruises, I was expecting either (1) a reduced price reflecting the reduction in activities or (2) some on-board content to the itinerary on sea days to make up for the lost excursions. Even something like adding a concierge benefit to the ABD patrons would have made a difference.
What I found instead was a greatly reduced adventure itinerary (removing the most popular and costly item from last years itinerary!), while charging the same price as last year, and a glaring omission of any activity at one of the ports. In fact, the ABD itinerary shows Day 7 as a sea day when in fact there is a scheduled port stop in Victoria!
According to the itinerary, there are essentially no substantial activities for FIVE of the EIGHT days. I love receptions, nature talks, etc, but those are hardly a reason to pay the premium for ABD. The real meat so-to-speak is on the port days. This itinerary leaves me asking: Wheres the beef?
The biggest disappointment (and loss of value) is for the port day at Juneau. Instead of the helicopter adventure with dog sleddingwhich by all reports was the favorite of ABD Add-on participants last yearthere is now a seaplane excursion. In looking at the comparable prices of these port adventures on the DCL website, you have exchanged an adventure priced at $699 pp (Disney Exclusive Glacier Dog Musher for a day) PLUS the private Mendenhall presentation (roughly $100 based on similarly priced excursions)a total of $800with one priced at $309 pp (Enchanted Taku Glacier).
Similarly in Ketchikan with the reduced port time and activities, using comparable Disney Port Adventures, there has been a reduction of approximately $100. Thus, nearly $600 of the meat in activities* has been removed from the itinerary without any offsetting reduction in cost or added benefits.
Indeed, when there is an opportunity to add something, it has not been taken. We are making a stop in Victoria and no ABD activity is given.
I also know that many of the special things about ABD are the surprises (which are revealed in some of the trip reports) and premium service. Presumably the service of the two guides is the same, so unless the surprises have been upped considerably (in the realm of $600) this doesnt make any sense.
What am I missing? I have compared the two itineraries closely and see nothing to explain this disparity. What are we getting to "make-up" in effect for the lost excursion/activities from the reduced port times?
I would greatly appreciate your insight.